[Victor]

Hello Scott!

Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for this issue.

No action is needed on your end as this is all on our server side of things, but we do recommend you update to the latest version of The Events Calendar (currently 4.6.6)

Please try it out and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello John!

Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for this issue.

No action is needed on your end as this is all on our server side of things, but we do recommend you update to the latest version of The Events Calendar (currently 4.6.6)

Please try it out and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello Denise!

Just wanted to share with you that a new release for the Event Aggregator server is out including a fix for this issue 🙂

No action is needed on your end as this is all on our server side of things, but we do recommend you update to the latest version of The Events Calendar (currently 4.6.6)

Please try it out and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Sunanna!

Thanks for reaching out to us! Let me help you with this topic.

I made a few tests with the snippet Cliff shared in that post last year, and it seems that it no longer works because of some changes made in the community template that resulted in a small bug.

We already have a bug report for this issue to be addressed in one of our next maintenance releases of our plugins, so I have linked this thread to the report. This means, we will notify you once a fix has been made.

I apologise for this inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Charlie!

Thanks for reaching out! Let me try to help you with this topic.

Are you referring to the ticket product in WooCommerce? If so, the ticket product permalink has always been assigned the event permalink.

I’m not sure I understand how it’s causing issues with your linking. Could you please explain this further and share some links or screenshots so we can see for ourselves?

Thanks,
Victor

[Victor]

Hi Simon!

Thanks for getting in touch with us. Let me try to help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The tribe_get_event_categories() function doesn’t allow a parent argument to be passed in order to only fetch specific child categories. You can try using the wp_get_post_terms() WordPress function that allows you to set a parent argument > https://developer.wordpress.org/reference/functions/wp_get_post_terms/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi There!

Thanks for reaching out to us. Let me try to help you with this topic.

If you want to add the event dates to the default WordPress search, you would have to customize the search.php template file from your theme.

You can learn more about the search.php template here > https://codex.wordpress.org/Creating_a_Search_Page

I know some users prefer to not show events in their default WordPress search results, in which case you can use the following snippet:

https://gist.github.com/ckpicker/5013681

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

 

[Victor]

Hi There!

Thanks for getting in touch with us. Let me help you with that issue.

I just tried going through the process of buying a ticket until the checkout process and it worked out for me. Are you experiencing this with a particular tickets? If so, please share a link to the event so I can see the issue.

If you get the error when going to the checkout page, then this is on the WooCommerce side of things. I’d suggest you get in touch with their support to see if they can offer some insight about this.

However, I would like to help you out with this and see if there is anything I can do to solve the issue.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Russell!

Thanks for coming back with the screenshot.

That is the correct behaviour. The tickets Capacity and Availability are always shown in parentheses to indicate they share their capacity. While setting a capacity for one ticket only will show it without parentheses.

I can now understand how that might be confusing as you could interpret it as being a negative capacity. Just to clear things out, capacity or availability can never be a negative number. If, for any reason the number of Complete ticket sales does not match the number of attendees, you will get a red exclamation mark in each ticket stating that.

I hope that clears things out. I will take note about this so we can update the Knowledgebase articles to include this information.

Do let me know if you have any follow up questions about it.

Best,
Victor

[Victor]

Thanks for following up with this Lisa.

Do let us know if it works fine for you and feel free to ask any other question you may have.

Best,
Victor

[Victor]

Hi Patrick!

Thanks for following up with this.

We are still in the process of updating the Knowledgebase articles for this, but here’s the code you should use to make the event category a required field:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields' );
function my_community_required_fields( $fields ) {
   if ( is_array( $fields ) ) {
      $fields[] = 'tax_input.tribe_events_cat';
   }
   return $fields;
}

Please try it out and let me know if it works for you.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Victor!

Thanks for coming back with the CSV file.

I managed to import the events from the CSV file you shared. I could import the events Adult coloring club and mission art walk, but there are no records in the CSV for Surfing Santa or Holiday Surfboard Auction events.

The CSV seems to be fine in general, but I would recommend adjusting the following:

• Always establish an End Date and Time, even if it is the same as the start date/time.
• Try changing the time format to preferably use the ISO 8601 format HH:MM:SS (ex. 23:59:59)

Are you still having problems importing specific events from that CSV file? If so, please try the adjustments I mention and see if any difference.

If you still experience issues with a particular event, please let me know which one and what is the exact problem you have.

Thanks,
Victor

[Victor]

Hi Sébastien!

Glad to know it worked out for you. Thanks for letting us know.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

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