[Victor]

Hi Piotr!

Glad to know it worked out for you. Thanks for letting us know.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Chris!

Glad to know that. Thanks for letting us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Dan!

Thanks for sharing the link.

I could export the ICS file and the location tag is exported as well.

Take for example the following event extracted from the ICS file:

BEGIN:VEVENT
DTSTART;TZID=UTC-5:20171126T170000
DTEND;TZID=UTC-5:20171126T200000
DTSTAMP:20171121T122650
CREATED:20171118T184320Z
LAST-MODIFIED:20171119T101234Z
UID:[email protected]
SUMMARY:Paint Class!
DESCRIPTION:Paint Class at Tortuga Jacks \n
URL:http://lakehawk.net/event/paint-class-2/2017-11-26/
LOCATION:Tortuga Jack's
GEO:31.0547827;-81.4080712
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Tortuga Jack's;X-APPLE-RADIUS=500;X-TITLE=Tortuga Jack's:geo:-81.4080712,31.0547827
END:VEVENT

You can see the LOCATION tag as well as the GEO tag with the venue coordinates.

Are you having problems with any specific event? Let me know about it.

Best,
Victor

[Victor]

Hi Matt!

I’m sorry you are experiencing those issues. Let me try to help you with them.

When I use the start date/end date feature I find that the ability to purchase tickets disappears

I could not reproduce this issue on my end. Could you please explain this further? Does the ticket not show up in the event? Please share a link and/or screenshots of this issue, so we can have a closer look and find the source of it.

it seems that I always needs to select a start date that is upcoming, and if I wanted the tickets to turn the tickets on immediately and have a firm end date, this isn’t an option.

This is not the intended behaviour. You should be able to save a ticket without a start sale and it should auto-fill the start sale and end sale dates to default to the event start/end dates. If you are experiencing a different behaviour, this could indicate a conflict somehow.

Could you please make sure you are using the latest versions of our plugins? Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Also, when coming back please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Marte!

I’m sorry you are experiencing that issue. Let me help you troubleshoot it.

I am getting a blank page when I try to get into your community add form. Could you please confirm you are also experiencing the same, even when logged in? If you get any error messages, please share it with us.

Could you please also enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, please try switching to a default theme like twenty seventeen and see if anything changes.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Dan!

Thanks for reaching out to us! Let me help you with this.

I just made a few tests on my end and the LOCATION information is included in the exported ICS file. Do bear in mind the LOCATION will only be present if the venue address for the event is present.

Could you please share with us a link to your calendar so we can have a look and make some tests with the export feature?

Let us know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Sam!

Thanks for reaching out to us! Let me help you with each of your questions.

#1. The Event Start/End Date Accepts formatted dates. Preferably use the ISO 8601 date format YYYY-MM-DD as it is unambiguous (ex. 2015-12-31). If you wish to use the North American “middle-endian” format, slashes are recommended (ex. MM/DD/YYYY). If you wish to use the international little-endian format separate it with dashes (ex. DD-MM-YYYY).

#2. You can separate multiple categories with commas. Bear in mind that if you are not exporting your data from Microsoft Excel or a similar tool, make sure to properly escape the field so the commas  are not interpreted as new CSV columns.

#3. It is possible to add a featured image to an event. This should be a direct URL to the image.

As a reference, we have a great article that gives details about the CSV import fields and also provides with CSV file examples > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

I hope that helps you solve the issues. If you still experience problems with your CSV imports, please share with us a copy of the CSV file you are trying to import. This way we’ll run some tests on our end to see if we can find the problem.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hey Tim!

Great to know you could work it out with that filter 🙂

I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Good luck with your project!
Victor

[Victor]

Hi Daniel!

It’s good to hear that. Thanks for letting us know about it.

I’ll go ahead and close this thread but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Mark!

Thanks for reaching out to us! Let me help you with that issue.

I’m not sure I understand exactly the issue you are having. Could you please explain which tabs are not working for you? Is that in the backend of your site? If it is, please share a screenshot of the issue you are having.

Also, please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Regarding the discounts, you should check out the following page and even subscribe to our newsletter so you can be the first to hear about any new promotions > https://theeventscalendar.com/deals-coupons-discounts/

Thanks,
Victor

[Victor]

Hi Austin!

Thanks for getting in touch with us. Let me help you with that issue.

Could you please verify if there are any scheduled imports for the sites you are getting the warning in?

If you close the warning message, does it show up later again?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Daniel!

I’m sorry you are also experiencing the same issue.

It seems the other user was using an outdated version of The Events Calendar, which was causing the issue. I can see from your system information that you are using the latest versions of our plugins. Are you still experiencing this issue?

If you are, please go through the testing for conflicts guide to narrow the problem down > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Andre!

I’m sorry you are experiencing that issue. Let me help you troubleshoot it.

First, if you are experiencing that problem on your live site, I’d recommend you roll back to the previous versions of Event Tickets 4.5.7 and Event Tickets Plus 4.5.6 to see if that prevents the issue from happening. Here’s a guide on how you can downgrade to a previous version > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/. Let me know if that clears the issue.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Gorka!

Thanks for getting in touch. Let me help you with that issue.

The thread you linked about duplicate content has already been fixed long ago, so while yours might look the same, it could be due to a different issue.

Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Just to confirm, when switching to a default template, does it still duplicate the content?

Please let me know about it.

Thanks,
Victor

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