lost orders

[Brian]

when a customer selects a ticket and places it in their cart, the item goes into the cart. when the customer goes to check out, the checkout screen has lost the item and they get a message that they can not checkout with an empty cart. HELP!!!

[Victor]

Hi There!

Thanks for getting in touch with us. Let me help you with that issue.

I just tried going through the process of buying a ticket until the checkout process and it worked out for me. Are you experiencing this with a particular tickets? If so, please share a link to the event so I can see the issue.

If you get the error when going to the checkout page, then this is on the WooCommerce side of things. I’d suggest you get in touch with their support to see if they can offer some insight about this.

However, I would like to help you out with this and see if there is anything I can do to solve the issue.

Please let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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