[Victor]

Hi Karly!

Thanks for getting in touch with us! I’ll be happy to help you with this topic.

I’ve just reviewed that other thread and it seems that things have changed quite a bit since then. Changes were made to the community templates, so the template override Brook shared is no longer applicable to our recent versions of the templates.

I’ve tried to come up with a different template override to achieve the same, but it seems it’s now not achievable this way, and might require some additional coding. I will try to come up with a workaround for this and will come back to let you know about it.

I think the fix not affecting the community add event form was intentional, but I will reach out to the team to have a second pair of eyes and confirm this, so I can be more certain about it when trying to come up with the workaround for your need.

I will come back to you soon. Please hang in there.

Thanks,
Victor

[Victor]

Hey Michael!

No worries. I’m glad you could make it work 🙂 Thanks for following up to let me know about it.

I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Zeljko!

Thanks for coming back with that information.

I ran a few tests in your site’s main events page. The first time I visited the page, the TTFB (time to first byte) was more than 7 seconds. After that first time, the TTFB dropped to a few milliseconds. This drop in time is probably because the page has been cached by W3 Total Cache, which is great for the front-end of your site.

The slow down in performance you experience in the wp-admin is because there is no caching in it. You are probably getting a poorer performance after updating the plugins, because the cache is being cleared and needs to be rebuilt again, thus needing more resources and time.

The number of events and venues in your site is a really high number of posts to consider when dealing with performance issues, and is mostly sure the main reason for your site’s performance. You could try removing events that are from far in the past and venues that are no longer used to lower the amount of posts.

If that is not an option, then you could get in touch with your hosting provider and see if they can offer a hosting environment with higher resources.

I truly sympathise with your situation as I have also experienced performance issues in the past and know they can be really hard to tackle, specially when dealing with a high number of posts.

I hope this helps. Let me know if you have any follow up questions and I will try to help as much possible.

As for the language issue, could you please open a new topic for it? This will help us keep things organized and make sure we give each topic its proper attention. We doing so, please share a screenshot of the issue so we can get a sense of the what you are experience so we can try to reproduce on our end.

Thanks,
Victor

[Victor]

Hi Marte!

Thanks for trying that out and for coming back to us with that information.

I made a few tests again for your community add event page and I am now getting a different error

Fatal error: Maximum execution time of 30 seconds exceeded in /home/wwwcontemporarya/public_html/wp-includes/taxonomy.php on line 0

This might be because you increased the memory but you are now reaching the max_execution_time limit set for your site.

I’m seeing a repetitive output of Event Categories: (required) (as seen here > https://prnt.sc/hekvq1) right before the Fatal Error, which indicates there is an infinit loop somewhere.

You previously mentioned that switching to a different theme seems to solve the issue, so this is mostly sure a conflict with your theme. I could verify that your theme is making some template overrides for our plugins. Specifically, for the /tribe-events/community/edit-event.php template and /tribe-events/community/modules/taxonomy.php templates, which I think could be causing the problem.

To confirm this, could you please rename the tribe-events folder located in your active theme’s directory (wp-content/themes/cassy/) to something else and see if the issue persists?

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Harvey!

Thanks for confirming that. It seems strange it’s missing.

I can see some additional meta boxes, probably from your theme or another plugin. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Additionally, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Heinz!

I’m sorry for the bit of delay in getting back to you.

It’s great you could find a workaround for it! Thanks for confirming and for sharing how you made it work.

I have been able to locate a report for this extension and it seems we are going to keep improving it.

I will link this thread to the report, so we’ll notify you once the extension receives an update so you can test it out. I will also make sure to pass your findings along to the developer in charge so it can be taken into account.

We appreciate your patience and collaboration 🙂

Best,
Victor

[Victor]

Hi Michael!

Thanks for following up with this.

It’s strange that you are not seeing the option. Just to confirm, the Download PDF Tickets checkbox should appear when going to your wp-admin > Events > Settings > Tickets tab. Are you not seeing the checkbox?

Also bear in mind you will need to install and activate the DK PDF plugin > https://wordpress.org/plugins/dk-pdf/ to make PDF tickets feature work.

You mentioned that it does not work with Avada. Could you please try switching to a default theme like twenty seventeen and see if it works? I suggest you setup a dev/staging site so you can make this test this without disrupting the live site.

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Matthew!

Thanks for taking your time to report this.

I’ve been able to reproduce this on my end so I have created a new bug report for it. It will be addressed in one of our future maintenance releases.

I will set this thread’s status to Pending fix and link it to the report. This way we will notify you when a fix is released.

You should be able to prevent that error from showing up by disabling WP_DEBUG_DISPLAY > https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY for your site by adding the following line of code into your wp-config.php file:

define( 'WP_DEBUG_DISPLAY', false );

I apologise for the inconvenience and we appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi John!

Thanks for getting in touch with us! Let me help you with this topic.

Yes, you can create multiple tickets at the same time by importing a CSV file of the tickets via the built-in Event Aggregator tool.

Here’s an article that provides a CSV file example to import tickets to your events > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#tickets-fields

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Sara!

Thanks for reaching out to us! Let me help you with this topic.

When using Filter Bar, the set of filters you apply should be retained when using the pagination of the month calendar. So, you shouldn’t have to re set the filters each time you go to the next month.

I’ve just tried using the Filter Bar in your site and it works fine for me. Did you manage to solve the issue or are you experience a different behaviour? Please let me know about it so I can further help you with the troubleshooting.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Thorsten!

Thanks for reaching out to us! Let me help you with each of your questions.

1) This is not possible with Events Calendar PRO, but you can get that specific functionality with our Community Events plugin > https://theeventscalendar.com/product/wordpress-community-events/

2) You can export the events data by using the WordPress export tool > https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/. Additionally, you can use the export events functionality to generate an ICS file for the events > https://theeventscalendar.com/knowledgebase/exporting-events/

3) Yes, although it would depend on what type of customization you intend to make. Here’s is an article with some examples of how you can customize it > https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/. Please note this article might be a bit out of date, and some snippets could have changed.

You might also be interested in our Filter Bar plugin that adds a configurable set of filters to your main events calendar > https://theeventscalendar.com/product/wordpress-events-filterbar/

4) Some of our widgets do have the ability to filter by a category and a limit filter to only show a specific number of events in the widget. You can learn more about all our widgets in the following articles > https://theeventscalendar.com/knowledgebase/events-calendar-widgets/ and https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/.

The calendar and widgets views can be customized using one of the methods described in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Here you have also the possibility to get the following events by clicking the arrow on the right side, do I have this possibilty with your plugin?

That is unfortunately, not a built-in option of our plugins. You can achieve something similar but would require some custom coding.

5) We only provide license for a one year period, but you can always renew your licenses once they expire and can also subscribe to automatically renew your licenses each year. Let me point you to the following article about our licenses > https://theeventscalendar.com/knowledgebase/what-does-buying-a-license-get-me/

6) Yes, you can add our Event Tickets plugin at any time to Collect RSVPs and Manage Event Registration and Event Tickets Plus to create and sell tickets entirely within your WordPress site.

What´s about an importfunction for csv or better xlsx files for the event calendar?

Our free plugin The Events Calendar comes with an importing tool called Event Aggregator that allows you to import information from a CSV file. Additionally, you can purchase an Event Aggregator license that will allow you to import events from other websites and calendars. If you decide to give it a try, here’s our Event Aggregator guide for first time users > https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/

We also have a pretty cool 30-day refund policy in case you decide to purchase a license and then find out it does not fit your needs > https://theeventscalendar.com/knowledgebase/refund-policy/

I hope that helps! Let me know if you have any follow up questions and I’d be happy to help 🙂

Best,
Victor

[Victor]

That’s great to hear James! Thanks for following up to let me know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Cheers,
Victor

[Victor]

Hi Patrick!

Thanks so much for the feedback!

I could make both, the venue and event category fields required by using the following code:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields' );
function my_community_required_fields( $fields ) {
   if ( is_array( $fields ) ) {
      $fields[] = 'tax_input.tribe_events_cat';
      $fields[] = 'venue';
   }
   return $fields;
}

Does the above code work for you? If it doesn’t, are you adding any other code to customize the community form? Please let me know.

Thanks,
Victor

[Victor]

Hi Barry!

Thanks for coming back and for clearing that out.

For the RSVP capacity issue being -1, that has been fixed in Event Tickets 4.6.1. If you already updated to 4.6 and then to 4.6.1, you will have to manually set the ticket capacity and save it again to not show up as “Out of Stock”. Please try it out and see if that fixes the capacity problem.

As for the start date facility not showing up, is this not showing up for the ticket or the event? I could not reproduce this on my end, so could you please share with us a screenshot of what you see in the edit event screen?

Additionally, could you please see if there are any console errors by inspecting the edit event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Let me know about it.

Thanks,
Victor

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