Problem with wrong capacity displaying at back end and on website

[Barry Johnson]

We are running Events Tickets 4.6 and Events Tickets Plus 4.6. We have The Events Calendar 4.6.5 and The Events Calendar Pro 4.4.19. We have WordPress 4.9 and Divi 3.0.89
We use RSVPs only.
Many events (mainly past) are showing stock of -1. The three remaining live events were showing on the list as having a stock of 0, but when I looked at them individually they were set to ‘unlimited’, which was not the case. Only two of them have RSVPs, but they are important to us and to the people using them.
Having reset the stock to 24 for both, they now both show “Tickets not yet available”. One of them has 24 RSVPs so should show “Full”; and the other has none, so should show as available.
This has happened recently, presumably after updates. I should very much appreciate a fix.

[Victor]

Hi Barry!

Thanks for reaching out to us! Let me help you with this topic.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We have shipped a new maintenance release yesterday that addressed some issues with Event Tickets and Event Tickets plus and they might relate to the issues you are having.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

If you still experience the issue after updating the plugins, let me know about it so I can further help you and please share with us a screenshot of where you see that happening so we can try to reproduce the issue on our end.

Thanks,
Victor

[Barry Johnson]

Victor,
I always install the updates. I did so last week, and today (25 November). The basic problem is still there. I have noted the following:
(1) On existing posts, there is no facility to view start date (which used to default to creation date, but could be modified).
(2) When creating a new post as a test, this facility was there. I set the start date to today, 12 hours ago, but the problem was still there and the event showed “Tickets not yet available”.
This means that for the two remaining existing events we have the situation that:
(i) One event with 24 places and 24 RSVPs, which should show as FULL, shows “Tickets not yet available”.
(ii) The other, with 24 places and no RSVPs, shows the same message.
(iii) Neither event shows the control to set start date etc.
It may be worth repeating that we use only RSVPs, but collect customer details, which have not been affected.
Fortunately for us, this is not yet a serious problem, as after tomorrow there will be only one live event left. However, I would hope to upload our next term’s events shortly, and I should like things to be working properly before I do so.
I hope you are enjoying Thanksgiving, and that you will return to work refreshed and able to sort this issue.

[Victor]

Hi Barry!

Thanks for coming back and for clearing that out.

For the RSVP capacity issue being -1, that has been fixed in Event Tickets 4.6.1. If you already updated to 4.6 and then to 4.6.1, you will have to manually set the ticket capacity and save it again to not show up as “Out of Stock”. Please try it out and see if that fixes the capacity problem.

As for the start date facility not showing up, is this not showing up for the ticket or the event? I could not reproduce this on my end, so could you please share with us a screenshot of what you see in the edit event screen?

Additionally, could you please see if there are any console errors by inspecting the edit event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Let me know about it.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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