[Victor]

Hi Ulla!

I’m sorry you are a bit lost there. I’ve just realized that those filters I shared will not really help much for your specific need.

I’d suggest you take a look at the ‘tribe_aggregator_after_insert_posts’ action that fires after events and linked posts have been inserted in the database. You will find more about this action and the variables available to get the event information you’ll need in here > https://github.com/moderntribe/the-events-calendar/blob/master/src/Tribe/Aggregator/Record/Abstract.php#L1889

The function that you should probably use for your case is the wp_set_object_terms() > https://developer.wordpress.org/reference/functions/wp_set_object_terms/

I hope that helps you get started.

My apologies for the confusion, let me know if you have any other questions.

Best,
Victor

[Victor]

Hi Carl!

Thanks for coming back with those logs.

It seems strange that you are getting that error as it’s calling function that should only be called when using the Easy Digital Downloads plugin to sell tickets.

I could not reproduce this error in my own installation using Avada 5.3 so there might be some other variables involved.

From your system information it seems you’re using a staging site. While having the Avada theme active, could you please try deactivating all other plugins except The Events Calendar, Event Tickets, Tickets Plus and WooCommerce and see if the issues persists?

I think the fatal error and the Visual and Text Editor not working might be two separate issues, so please let me know if one of them disappears and when.

Also, were you able to see any console errors showing up? If so, please share a screenshot of the errors.

Thanks,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us! Let me help you with this topic.

You can modify the “Delete recurring events after” option in Events > Settings to a very low number, like 1 month, and then save the change.

We also have a Recurring Event Cleanup Tool you can use > https://theeventscalendar.com/extensions/recurring-event-cleanup-tool/. Please note that you it is highly recommended that you make a backup of your database before doing so, just in case something goes wrong you can always restore your site. It can also be a good idea to test it out in a staging/dev site.

I hope that help! Let me know if you have any other questions.

Best,
Victor

[Victor]

Hi Karl!

Thanks for taking your time to report this.

Unfortunately, the PDF tickets will only work if the user is logged in so that only the user who purchased the ticket can access it.

We have a report to improve the functionality of this extension so that it can be possible to get the PDF tickets without being logged in including a security variable in the url for the tickets.

I will link this thread to the report so we’ll let you know once we ship a new version of this to include this functionality.

Best,
Victor

[Victor]

Hi Neil!

Thanks for taking your time to report this.

We have indeed been able to replicate this on our end. We have logged a bug report for this issue so it can be addressed in a future maintenance release of our plugins.

I will change this thread’s status to “Pending fix” and link it to the report. We will notify you once a fix is released.

We apologise for the inconvenience and we appreciate your patience.

Best,
Victor

[Victor]

Hi Heather!

Thanks for reaching out to us! Let me help you with that.

Yes, you can import events from Facebook by using the event URL. You can also import events by using a Facebook page URL, where in this case you will import all future events available.

Let me point you to our Event Aggregator new user primer guide as a reference > https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/ so you can get a sense of all the options available.

I hope that helps! 🙂 Let me know if you have any other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Ken!

Thanks for getting in touch with us. Let me help you with that issue.

I could not reproduce that on my end so it can be related to a theme or plugin conflict. Could you please share with us a link to that page so I can have a closer inspection?

If that’s not possible, then please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to narrow the problem down.

Also, when coming back please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Karly!

Thanks for following up with this.

I could not reproduce that issue on my end, even with your other code snippet in place. This sounds like it could be a Javascript error.

I can’t access your site’s event submission form to see for myself because I’m required to be logged in so, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, try switching to a default theme and see if any difference.

Let me know about it.

Thanks,
Victor

[Victor]

Hi LaVonne!

Thanks for following up with this.

It’s great to know it worked out for you!

As for the venue/organizers not showing up, this is because the venue and organizer were created by the you the administrator and not the user. The venue and organizers are a difference post type so they also have an author assigned to them.

You should also assign the venue and organizer to the user in order for them to be able to see/edit.

As for the styling issue, that does seem like a theme conflict. To verify this you could switch to a default theme and see if it looks fine in it. I’m not able to access the community add form as I need to be logged in, so if you want me to have a look at it you could share with me credentials so I can only access the form and see if I can spot the problem.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Zeljko!

Thanks for following up with this. I’m not an expert in servers but your server setup seems powerful to me.

We are not aware of any issues regarding NGINX.  It seems that NGINX handles better multiple/simultaneous requests (NGINX was created with this purpose: to handle a larger number of clients at the same time). Here’s an interesting article one of our team members shared with me about the difference between NGINX and Apache servers > https://www.digitalocean.com/community/tutorials/apache-vs-nginx-practical-considerations

As you are dealing with a high number of posts, this means that your database is big and is probably slowing down your site. What I would recommend is installing the Query Monitor plugin > https://wordpress.org/plugins/query-monitor/ to find the slow database queries performed. This will give you more information of where you should try to optimize things.

Point 6 of the following article > https://wpengine.com/blog/page-speed-wordpress-performance/ gives a really good tip about database optimization you should also know about.

We always suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

I hope that helps!

Hi Jada! Thanks for chiming in and sharing your experience about this subject 🙂

It’s a good idea to downgrade to Events Calendar PRO version 4.4.18 if you have that many events and are experiencing a slow down in performance. As I mentioned before, we are aware of this performance issue in version 4.4.19 and we are actively working to improve this.

Feel free to follow the updates in this thread as we will notify when a fix for this has been released.

If you need further assistance please open a new topic so we can help you further with any questions you may have.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hola Miguel,

I’m really sorry to hear you could not solve the problem with your current child theme. I appreciate you following up to let us know about it.

As you marked this thread “Resolved” I’ll go ahead and close it, but don’t hesitate to open a new topic whenever needed. We are always here to help as much possible.

Also, I noticed your site is in Spanish, so if you feel more comfortable reaching out to us in Spanish, then feel free to do so as my native language is Spanish.

Good luck with your projects 🙂
Victor

[Victor]

Hi Karly!

Thanks again for your patience. Let me go through each of your questions:

1. The event description is required by the Community Submission form by default. If you want to not make it required, you can remove the post_content field from the required array by adding the following in the my_community_required_fields function: unset( $fields[0] );

2. EventStartHour and EventStartMinute are not valid fields to be required. Instead, you should use the EventStartTime value to require the Start Time.

3. Unfortunately, this is actually a bug we are already aware of. So I will link this thread to the bug report so we can let you know once a fix is released for it.

4. This is because you are adding the organizer to the required event fields in the ‘tribe_events_community_required_fields’ filter. This means that if the user does not create a new oganizer, it will be required to select one of the available.

Regarding the other code, I did a few tests with it and I could not find any issues about it. However, I would suggest you make a few tests with your own site (preferably in a staging/dev environment) to make sure that no conflicts arise before implementing in the live site.

I hope that helps. Let me know if you have any follow up questions and I’ll be happy to help.

Best,
Victor

[Victor]

Hi Johan!

Thanks for following up with this. It’s good to hear that rolling back to a previous version solved the issue.

I understand your situation for not being able to make all those tests.

As you marked this thread as Resolved I’ll go ahead and close it, but don’t hesitate to open a new topic if you want to continue with the testing. You can always link to this thread as reference.

Good luck with your event,
Victor

[Victor]

Hi Mauricio!

Great job finding the conflicting plugin. I could not find the Easy Content Types plugin in the WordPress repository. Could you please send us a copy of the plugin in a private reply?

Also, could you please let me know more about what the plugin does and how are you using it for your site?

I will try to run some tests with it and see if I can reproduce the issue. Additionally, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

I’d suggest you also get in touch with the plugin authors and see if they can help locate the source of the problem.

Thanks,
Victor

[Author]

Posts