Conflict between Events Tickets Plus 4.6.1.1 and Avada Version 5.3

[Carl]

Hello,

Since updating to the latest version of Events Tickets Plus I noticed there may be a conflict between Events Tickets Plus 4.6.1.1 and Avada Version 5.3.

The issues I am having is that when I try to create a new Event the Visual and Text Editor appear blank and do not let me make any edits on the page, whether it be text, date, adding a featured image or adding a new ticket. Basically the page is unresponsive to anything I click on.

I am able to resolve this issue by deactivating Events Tickets Plus or Avada, but obviously I need to use both of them.

Do you know how to resolve this?

Thanks in advance

[Carl]

Hello, I reported this 2 days ago, just wanted to double check you got the message or should I post it somewhere else in the forum?

Thanks

[Victor]

Hi Carl!

Thanks for getting in touch with us. Let me help you with that issue.

First, my apologies for the delay in getting back to you. We’ve been dealing with a higher than usual load in the forums which have caused some delays.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

As a workaround, please then try to downgrade Event Tickets to the previous version you had installed when it was working fine. Here’s a guide on how to downgrade a plugin > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

I will also suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let me know how that goes.

Thanks,
Victor

[Carl]

This reply is private.

• This reply was modified 8 years, 4 months ago by Carl.
• This reply was modified 8 years, 4 months ago by Carl.

[Victor]

Hi Carl!

Thanks for coming back with those logs.

It seems strange that you are getting that error as it’s calling function that should only be called when using the Easy Digital Downloads plugin to sell tickets.

I could not reproduce this error in my own installation using Avada 5.3 so there might be some other variables involved.

From your system information it seems you’re using a staging site. While having the Avada theme active, could you please try deactivating all other plugins except The Events Calendar, Event Tickets, Tickets Plus and WooCommerce and see if the issues persists?

I think the fatal error and the Visual and Text Editor not working might be two separate issues, so please let me know if one of them disappears and when.

Also, were you able to see any console errors showing up? If so, please share a screenshot of the errors.

Thanks,
Victor

[Carl]

This reply is private.

[Victor]

Hi Carl!

Thanks for making those tests.

I tried reproducing the error in my own local installation using Avada 5.3 but I’m not able to do so.

Do you have any custom code in your theme functions.php file or in any template or file? If so, please try removing it and see if it changes anything.

If it doesn’t, could you please try re-installing Event Tickets Plus by downloading a new fresh copy from your downloads page? > https://theeventscalendar.com/my-account/downloads/

Does it work after that? Please let me know.

Thanks,
Victor

[Carl]

This reply is private.

[Victor]

This reply is private.

[Carl]

Hi Victor,

Thanks so much for your help! This has resolved the issue 🙂

Many thanks!!

[Victor]

Hey Carl!

Glad to be of help here 🙂

Thanks for following up to let me know it worked out for you.

I’ll close this thread now, but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Author]

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