Disappearing tickets

[Tom Stone]

I’m using Event tickets + Pro (not Events Calendar though) here:
http://uppsalamagicandcomedy.se/magikongress/

The page is live and we are selling two kinds of tickets there, both for the same event, one for Adults (1200 SEK) and one for Teenagers (950 SEK).

It seems a recent update just deleted the Adult ticket, both in the Event Tickets section and in the WooCommerce section.

But when adding a new Adult ticket, the Teenager ticket got deleted.

Seems it is impossible now to have two kinds of tickets to the same event. And the already sold tickets are now in Limbo.

This is really bad!

[Victor]

Hi Johan!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

I should be possible to have multiple tickets for the same post/page. I tried to reproduce the issue on my own local installation but it works as expected.

Could you please go to the edit page screen and verify if the tickets created have the start sale and end sale dates set so that they show up in the frontend?

If the end/start sale dates are ok and the tickets do not appear, then please create a new page from scratch and add some tickets to it and see if you can reproduce the same behaviour.

Please let me know about it.

Thanks,
Victor

[Tom Stone]

Do you have the Events Calendar enabled in your installation?
I also just discovered that two pages (posttype:page) became created, somehow, when I tried to add back the tickets – pages that have the ticket titles as page titles.

[Tom Stone]

Could you please go to the edit page screen and verify if the tickets created have the start sale and end sale dates set so that they show up in the frontend?

Yes. The start sale was October 1, and end sale was April 30 2018.
All there, live and functioning, directly the page was published.

[Tom Stone]

If the end/start sale dates are ok and the tickets do not appear, then please create a new page from scratch and add some tickets to it and see if you can reproduce the same behaviour.

Ok, so I’ve done this too now.

Turns out it is impossible to create a new ticket on a new page.
Instead, when updating, it ends up with a completely white screen. When reloading, there’s no ticket – but instead a new page (posttype:page) have appeared that have the same title as the ticket I tried to create.

Can I roll back the plugins to a older version, so I get my site functional again?

[Victor]

Hi Johan!

Thanks for testing that out and for coming back with all the information.

I did run all the tests without using The Events Calendar and could create the tickets for a page.

Can I roll back the plugins to a older version, so I get my site functional again?

Yes, that is indeed a good idea. You can roll back to a previous version of our plugins and see if it brings back the functionality. Here’s a guide that explains how you can do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

The issue you are having seems like it could be a theme or plugin conflict. Could you please first see if there are any console errors by inspecting the edit page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

After that, you should go through the steps provided in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to narrow the problem down. It’s a set of troubleshooting steps that will help locate the source of the problem.

I suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also always encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let me know how that goes and if you have any question.

Thanks,
Victor

[Tom Stone]

Could you please first see if there are any console errors by inspecting the edit page?
…
I suggest you setup a dev/staging site so you can make all these tests without disrupting the live site.

The time and budget for any serious development is long gone. Everyone is fully occupied with the actual event that the webpage is promoting.

You can roll back to a previous version of our plugins and see if it brings back the functionality.

I rolled back to Event Tickets 4.5.7 and Event Tickets Plus 4.5.6 and now everything works perfectly again. I’ll just have to remember not to accidentally update it when doing other updates.

[Victor]

Hi Johan!

Thanks for following up with this. It’s good to hear that rolling back to a previous version solved the issue.

I understand your situation for not being able to make all those tests.

As you marked this thread as Resolved I’ll go ahead and close it, but don’t hesitate to open a new topic if you want to continue with the testing. You can always link to this thread as reference.

Good luck with your event,
Victor

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