[Victor]

Hi Michael!

Thanks for getting in touch with us. Let me try to help you with this topic.

The Filters Default State option in the Filter settings (Events > Settings > Filter tab) will only define the state of the filter bar and not each filter.

Unfortunately, there is no built-in option to make the categories open by default. However, you can choose a different type of filter for the Categories like Dropdown or Multi-Select if you think that is a better styling for your needs.

Another option would be to make a customization that could open the filters once they are load, which of course would require some custom coding.

I hope that helps. Let me know if you have any follow up questions and I’ll be happy to help.

Best,
Victor

[Victor]

Hi Mark!

First, let me apologise for the delay in getting back to you. We’ve been dealing with a higher demand in our forums this last couple of days which caused us some delays.

I made a few tests on my end and I could reproduce the issue you are having with the stock. It seems that each time you go to the edit event screen or you perform an action with the ticket editor, it triggers an action that decreases the ticket availability.

I have already logged a bug report for this issue so it will be addressed in one of our next maintenance releases of our plugins. I will set this thread’s status to Pending Fix and link it to the report, this way we will notify you once a fix is released.

In the meantime, the only workaround I’v found so far is not using the shared capacity feature for your tickets. I know it’s not ideal, but at least it will allow you to sell your tickets.

If that is not an option for you, then I’d suggest you downgrade to a previous version of Event Tickets 4.5.7 and Event Tickets Plus 4.5.6. Here’s a guide on how to do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates as well as all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

We apologise for the inconvenience this have caused and we appreciate your patience while we work on this. Do let me know if you have any other questions and I’ll be happy to help.

Best,
Victor

[Victor]

Hi LaVonne!

Thanks for getting in touch with us! Let me help you with this topic.

I’ve just tested out and it seems this extension no longer works for the current versions of our plugins > https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/

As a workaround, you can place the following code snippet into your theme’s functions.php file and will accomplish the same as the extension

add_filter( 'tribe_events_linked_posts_query', 'hide_linked_posts', 10, 2 );
function hide_linked_posts( $output, $args ) {
    if ( ! is_admin() && ! isset( $args['author'] ) ) {
        $output = array();
    }

    return $output;
}

To avoid any conflict with this snippet please deactivate the extension.

users cannot access previous organizers or venues they have created

This is a different setting which you can enable by going to Events > Settings > Community tab and under Members you should check the Edit their submissions checkbox, so that Users can edit their events, venues, and organizers.

In the meantime, I will log a bug report for the extension not working so it can be addressed in the future. I will also link it to this thread and set it as “Pending fix” so we can let you know when it is fixed.

I hope that helps. Let me know how that works for you and if you have any follow up questions.

Best,
Victor

[Victor]

Hi Jessica!

Thanks for getting in touch with us! I’ll be happy to help you with this topic.

First, I apologise for the delay in getting back to you. We’ve been dealing with higher demand than usual in our forums and that caused some delays.

I’m not really sure you’ll be able to use shortcodes to accomplish exactly what you are looking for. Have you tried the [tribe_featured_venue] shortcode? > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#featured-venue-shortcode

The most customizable solution probably would be to build a custom page template for that purpose. You could make use of the tribe_get_events() helper function to achieve that > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Bak!

Thanks for getting in touch! Let me help you with this question.

When previewing your import, you can select the post status and a default category for the current import.

If you want to specify additional fields, you can use CSV imports to assign tags, image, content and custom fields. Here’s a guide to CSV imports with some examples you can download to run some tests > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Finally, you could also customize how the events are imported but would require some custom coding, which we can’t give support for.

I hope it helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

I’m sorry to hear that you experienced that issue. Let me help you with that.

Could you please share with us a screenshot of the checkout showing the empty red box?

I can see that you already have an Events Calendar PRO non-profit license in your account, so this might have been just a glitch.

You should be able to download the plugins by going to your downloads page > https://theeventscalendar.com/my-account/downloads/

Please let us know about it.

Thanks,
Victor

[Victor]

Hi Carl!

Thanks for getting in touch with us. Let me help you with that issue.

First, my apologies for the delay in getting back to you. We’ve been dealing with a higher than usual load in the forums which have caused some delays.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

As a workaround, please then try to downgrade Event Tickets to the previous version you had installed when it was working fine. Here’s a guide on how to downgrade a plugin > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

I will also suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Johan!

Thanks for testing that out and for coming back with all the information.

I did run all the tests without using The Events Calendar and could create the tickets for a page.

Can I roll back the plugins to a older version, so I get my site functional again?

Yes, that is indeed a good idea. You can roll back to a previous version of our plugins and see if it brings back the functionality. Here’s a guide that explains how you can do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

The issue you are having seems like it could be a theme or plugin conflict. Could you please first see if there are any console errors by inspecting the edit page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

After that, you should go through the steps provided in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to narrow the problem down. It’s a set of troubleshooting steps that will help locate the source of the problem.

I suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also always encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let me know how that goes and if you have any question.

Thanks,
Victor

[Victor]

Hi Luke!

Thanks for following up with this!

I’ve just checked the report and a fix for the database error has been made and already passed QA.

We cannot commit to a date yet, but it is scheduled to be included in a maintenance release of The Events Calendar PRO in about two weeks.

We will notify you once it’s released and let you know the exact snippet that will achieve what you are looking for.

Best,
Victor

[Victor]

Hi Karly!

I’ll be happy to help you with this issue.

I will run some tests on my end with those customizations and will come back to you to answer each of your questions.

My apologies for the delay here as we’ve been dealing with a higher demand in our forums this last couple of days.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Karly!

Thank you for your patience.

I can confirm the fix was decided to not apply to the add event screen neither in the community form or the wp-admin form.

We apologise for not having told you about the specifics when we notified you of the fix.

The good news is I could come up with a workaround for it. You will need to create a new file called create-venue-fields.php and place it at [your-theme]/tribe-events/create-venue-fields.php directory within your theme directory. That file should contain the following code.

https://gist.github.com/vicskf/216648911debcc2d84367c1a6ca84b00

Then you should also add the following code into your theme’s functions.php file to make it work (also present in the previous gist):

add_filter( 'tribe_events_tribe_venue_new_form_fields', 'custom_community_tribe_events_tribe_venue_new_form_fields' );

function custom_community_tribe_events_tribe_venue_new_form_fields ( $template ) {
	$template_directory = get_template_directory();
	//Please make sure you place a file at [your-theme]/tribe-events/create-venue-fields.php directory within your theme directory
	$template = $template_directory . '/tribe-events/create-venue-fields.php';

	return $template;
}

I haven’t tested out much, so please give it a try before implementing in the live site and let me know if it works for you.

Best,
Victor

[Victor]

Hi Ulla!

Thanks for reaching out to us! Let me help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

You can achieve what you are looking for with some custom coding. In the following thread, Barry provides an example of how you can use the ‘tribe_aggregator_before_insert_event‘ and ‘tribe_aggregator_before_update_event‘ filters to modify the arguments used in the creation/edit of the new event post > https://theeventscalendar.com/support/forums/topic/custom-function-on-event-import/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Jay!

Thanks for getting in touch with us. Let me help you with that issue.

I could experience the issue in the link you provided and having a closer inspection, I can see there are some console errors showing up in that page.

I can see you are using Autoptimize plugin. Are you using the minification feature? You don’t need to minify our plugin’s scripts and styles as they are already minified > https://theeventscalendar.com/knowledgebase/problems-with-minification/ Try disabling minification and see if there is any difference.

If nothing chances, then it might look like a theme or plugin conflict. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Conrad!

Thanks for reaching out to us! Let me help you answer those questions.

1) I’m not sure which profile icon are you referring to. Is it on the WordPress toolbar? Could you please share a screenshot of the issue so I can try to reproduce the issue on my end?

2) Sure! You can customize our templates by using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

3) Yes, you can create custom fields and add them to the community submission form by customizing the templates, but would also require custom coding that will save those fields upon submission. Our Events Calendar PRO plugin includes a functionality that allows you to achieve just that. Let me point you to the following article that explains how to create those fields > https://theeventscalendar.com/knowledgebase/pro-additional-fields/

I hope that helps. Let me know about the profile icon issue and if you have any follow up questions.

Best,
Victor

[Victor]

Hi Ann!

Thanks for reaching out to us!

Unfortunately, there is no built-in setting to make the community submission fields required.

At the moment, the only way to achieve that is with some custom coding. We have an article that explains how you can do this here > https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/

Like you mention, there has been some problems where some of those snippets aren’t working and we have fixed many of them and always try to help with this customizations as much possible. However, it is custom development territory and we are a bit limited in how much support we can give for this type of requests.

I can surely see the use of having a built-in option to require the submission fields, so if you think this could be a good feature for our plugins, feel free to post it as a new idea in our User Voice > https://tribe.uservoice.com/forums/195723-feature-ideas so others can vote for it.

I’m sorry if that’s not the answer you were expecting. Please let me know if you have any follow up questions.

Best,
Victor

[Author]

Posts