Can not complete order for NPO

[cardinalpacelli]

I’m trying to complete an order for my client, a non profit using the instructions in the email you sent them. The first problem is that the link to the cart that was supposed to automatically add Events Calendar Pro to the cart did not work. I added it myself and then entered the coupon, which worked, and then filled out the billing info.

It first came back with an error because I forgot to click the terms & condition box but even after doing that it still came back to checkout with a red error box with no error message.

[Victor]

Hi There!

Thanks for reaching out to us!

I’m sorry to hear that you experienced that issue. Let me help you with that.

Could you please share with us a screenshot of the checkout showing the empty red box?

I can see that you already have an Events Calendar PRO non-profit license in your account, so this might have been just a glitch.

You should be able to download the plugins by going to your downloads page > https://theeventscalendar.com/my-account/downloads/

Please let us know about it.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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