Event Ticket Quantity reducing in Front End, but no stock change in Back End

[Sherman]

I went live with Event Tickets Plus yesterday. The shared capacity between two tickets in one event was set to 28. Shortly afterwards, the ticket stock on the Front End in the event archive slowly started reducing by a few tickets each time I checked the page. No sales were being processed in the backed and no change in the stock is reflected there. The stock count then went into negative so it closed off the ability to purchase tickets. The stock count continues to go down, currently sitting at -92 (img attached) for this event. I have another event that is doing the same thing.

Event Archive
https://livingthismoment.ca/events/

Event with Issue

Mindfulness in Health Care — Foundations of Theory and Practice

Any idea what is going on?

[Sherman]

I’ll add this this appears to be a bug of some sort. No one is purchasing tickets, the quantity is just endlessly going down in the front end of the site. I have performed all the conflict testing, but no conflicts were found. I look forward to getting some help from the Tribe folks.

Thanks!

[Sherman]

Hi Guys,

Any support for this issue? Right now I cannot use Event Tickets Plus due to this bug.

[Victor]

Hi Mark!

First, let me apologise for the delay in getting back to you. We’ve been dealing with a higher demand in our forums this last couple of days which caused us some delays.

I made a few tests on my end and I could reproduce the issue you are having with the stock. It seems that each time you go to the edit event screen or you perform an action with the ticket editor, it triggers an action that decreases the ticket availability.

I have already logged a bug report for this issue so it will be addressed in one of our next maintenance releases of our plugins. I will set this thread’s status to Pending Fix and link it to the report, this way we will notify you once a fix is released.

In the meantime, the only workaround I’v found so far is not using the shared capacity feature for your tickets. I know it’s not ideal, but at least it will allow you to sell your tickets.

If that is not an option for you, then I’d suggest you downgrade to a previous version of Event Tickets 4.5.7 and Event Tickets Plus 4.5.6. Here’s a guide on how to do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates as well as all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

We apologise for the inconvenience this have caused and we appreciate your patience while we work on this. Do let me know if you have any other questions and I’ll be happy to help.

Best,
Victor

[Sherman]

Thanks for the response Victor. I’ll take a look at the options you have provided and will look forward to a fix in an upcoming release.

Mark

[Victor]

Sure thing Mark! We’ll keep you posted.

Thanks for following up with this.

[Victor]

Hi Mark!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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