[Victor]

Right on! Glad to know you could find the source of the problem 🙂

Thanks for following up to let us know.

I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Roger,

I have posted my response, you can see it here > https://theeventscalendar.com/support/forums/topic/wordpress-database-error-unknown-column-wpno_postmeta-meta_value-in-field-l/#dl_post-1458016

The email notification for my last response might have been sent to spam. Remember you can always see your support tickets by logging into our site and navigating to My Account > My Support Tickets

If you want to try re-installing the plugin, I’d recommend the following article that explains how to manually update your plugins, which is equivalent to delete and install again.

If re-installing the plugin does not solve the issue, I suggest you go through our Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

Please let us know how that goes so we can further assist.

Thanks,
Victor

[Victor]

Hi Aaron!

Sorry for the delay in getting back to you.

I appreciate your continued help and patience with this.

We were able to find the source of this issue and it’s a small bug on our end. We already have a report for this and we will be shipping a fix in one of our next maintenance releases.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi There!

Just wanted to let you know that we were able to find the source of the problem and we already have a bug report for this issue.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

Jeff, thanks again for your input on this. No need to send us your copy of the Enfold theme.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Victor!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The additional fields are stored in the wp_options table, specifically in the tribe_events_calendar_options option name.

You can use the tribe_get_option( ‘custom-fields’ ) helper function to get an array of custom fields available.

I hope it helps.

Best,
Victor

[Victor]

This reply is private.

[Victor]

You’re welcome! 🙂

[Victor]

Hi Jenny!

Thanks for testing that out.

After some other tests I get the same results. This seems to happen if you import events using the group URL. If you use the single event URL, it correctly imports the Meetup event URL.

I have created a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hey Cristobal!

Glad to know that helped. Thanks for letting me know.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Tom!

I’m sorry to hear about that.

I know you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let me know about it.

Best,
Victor

[Victor]

Hi Mats!

Having a closer inspection to your template overrides I could find the taxonomy.php template override is causing a fatal error, thus preventing the submission form to render.

I was able to make the submission form work again, by editing the edit-event.php template override and in line 56 replace:

tribe_get_template_part( 'community/modules/taxonomy' );

for:

tribe_get_template_part( 'community/modules/taxonomy', null, array( 'taxonomy' => Tribe__Events__Main::TAXONOMY ) );

You will also need to remove the taxonomy.php template override that is inside the /modules folder.

Please note, this is just a workaround to the problem and you will still need to revise all your template overrides and update accordingly to be fully compatible with current versions of our plugins.

I hope that helps.

Best,
Victor

[Victor]

Hi James!

Thanks for reaching out to us and for the kind words 🙂

Let me help you with this.

You can modify how far in the future to fetch events in your imports by going to your wp-admin > Events > Settings > Imports tab and under Global Import Settings you can adjust the Import Limit Type and Import Date Range Limit to fit your needs.

Does it help?

Best,
Victor

[Victor]

Hi Brian!

I’m sorry to hear you are experiencing that issue. Let me help you with the troubleshooting.

First, Could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

If no errors show up, then please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

 

[Victor]

Hi Corry!

Thanks for getting in touch with us. Let me help you with that issue.

Could you please share with us (in a private reply if you’d like) the Google Calendar URL where you are importing from?

Also, please let us know the events you are not able to import.

We’ll run some tests on our end and see what we can find.

Thanks,
Victor

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