Attendee export encoding

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  • February 27, 2018 at 4:14 am #1464644
    Cristobal
    Participant

    Hello

    I’m using Event Tickets Plus on a website in Spanish.
    The problem is that when I try to export a list of attendees for an event every word with a special character is messed up, and I haven’t found a way to select an encoding option for the exported data.

    Is there a way to fix this?

    Thanks.

    February 28, 2018 at 10:58 am #1466300
    Victor
    Keymaster

    Hola Cristobal!

    Thanks for reaching out to us! Let me help you with this topic.

    We know this also happens with other plugins too and is something generic to WordPress.

    Let me share the following thread, where Andras shared some workarounds for this issue > https://theeventscalendar.com/support/forums/topic/csv-export-problems-with-umlauts/#dl_post-1183438

    I hope that works for you. Let me know if any follow up questions.

    Best,
    Victor

    March 1, 2018 at 1:25 am #1466846
    Cristobal
    Participant

    Gracias, Victor!

    Yes, setting the encoding to UTF-8 fixes the import problem. 🙂

    Thanks!

    March 1, 2018 at 3:15 am #1466877
    Victor
    Keymaster

    Hey Cristobal!

    Glad to know that helped. Thanks for letting me know.

    I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,
    Victor

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