[Trisha]

Hi Tom!

So sorry you’re having these issues since your upgrade!

Since adding the code to your theme’s style.css file didn’t work for you let’s try overriding the stylesheet for Community Events.

1. Go to your plugin folder ‘src/resources/css/‘ In that directory you will find the file ‘tribe-events-community.css‘; at the top of the file are instructions for how to override that stylesheet.
2. Once you get the file copied over go to line 1244 and change width: 71.42857144%; to width: 100%;

That should clear the issue up for you! Let me know how it goes or if you have any other questions feel free to reply back! I’m happy to help 🙂

Cheers!
Trisha

[Trisha]

Hi, Kate!

I’m sorry to hear your dealing with this, I can imagine the frustration. I just spoke with our resident WPML expert and he gave me some insight into the issue your having.

For a translatable post type to appear on the front-end when WPML is active, it should have an entry in WPML translations table; since we do not add that entry the tickets do not show. When WPML is reactivated it will create entries for any translatable existing posts in its table thus making the tickets visible again.

The solution isn’t really that helpful as it also requires reactivating WPML to make sure the translation exists. The bottom line is that WPML is not compatible with the way our ticketing system works at this time.

If the above scenario isn’t workable then a few viable alternative to WPML would be Polylang (https://wordpress.org/plugins/polylang/) or MLPress (https://wordpress.org/plugins/multilingual-press/).

Let me know if you have questions or need further clarification. I’m happy to help 🙂

Cheers,
Trisha

[Trisha]

Hi Danna!

So sorry for the delay on this, let’s see what we can do to get this sorted out asap!

For each plugin you can find the ‘.po‘ files in the ‘lang‘ directory. So, for example in each of the plugins you can go to ‘lang > tribe-events-community-ru_RU.po‘ to see what has been translated to Russian or to add your own translation strings.

You can edit manually or use Poedit (https://poedit.net/) to make the changes. I recommend Poedit as it allows you to compile your changes to an ‘.mo‘ file which is what you will need for the changed text to be visible. The ‘.mo‘ has the same name and lives in the same directory as the ‘.po‘ file.

Hopefully this is enough to get you started. Let me know how it goes and of course if you need further clarification feel free to reply and I will be happy to help!

Cheers,
Trisha

[Trisha]

Hello Scott!

Thanks so much for adding your voice to this!

There is already a ticket for this so I’ve marked your thread here as ‘Pending Fix’, that way you will get a notice when the fix happens. I can’t promise when it will be as it has to go through the whole development/testing/QA process but adding another voice to the issue doesn’t hurt 🙂

Have a great weekend!

Cheers,
Trisha

[Trisha]

Hello!

Thank you for writing in, I see what you mean and I think we can get you fixed up!

The first issue to can be solved with the following code, you may need to adjust the margins and/or padding some at the smaller sizes to come up with a look that is pleasing to you.


@media screen and (max-width: 600px) {
#tribe-events-content, #tribe-events-bar { margin-left: 0; margin-right: 0; }
#tribe-events { margin-top: 117px }
#tribe-events-photo-events .type-tribe_events.tribe-events-photo-event { max-width: 100%; }
.tribe-events-list .tribe-events-event-image img { width: 100%; height: auto; }
}

For your second request, this should help:

.saboxplugin-wrap, .jp-relatedposts-items, .jp-relatedposts-headline { display: none; }

Let me know how it goes and if I can be of any further assistance I’m happy to help ?

Cheers,
Trisha

[Trisha]

Hi Ben!

Thank you for your patience on this! I spoke with our translations specialist and he told me that you can change that label directly in Events -> Settings -> Filters.

I wasn’t aware of this and it seems like the easiest way to overcome this specific issue.

You do have the correct string but it’s possible the language files aren’t completely up to date (which would explain why it is not rendering). That is something we re working on so I hope to see a change on that front in the not-too-distant future.

I hope this helps! Let me know if I can do anything else for you.

Cheers,
Trisha

[Trisha]

Hello Andras!

Thank you for the update and so sorry about the frustration.

To be clear, are you saying that when new tickets are created that the same behavior still occurs or is it that the attendee meta from existing tickets is not visible?

The fix won’t be able to recover lost data from previous transactions, it should work on new transactions.

If you are having a problem with new transactions please let us know as it means we need to investigate further.

Thank you so much, I look forward to hearing from you!

Cheers,
Trisha

[Trisha]

Hi Steve!

I can totally appreciate that! Let’s see what we can do outside of the normal troubleshooting steps.

It seems like there are potentially two different problems here, though perhaps linked in some way.

1. Recurring events are not generating and
2. Something is breaking month view under certain conditions.

We don’t know of any specific bugs that match exactly what you’ve described here.

When I visit https://www.fortpondbaycompany.com/app/events month view appears to be just fine, is there only a breakage in month view following the update of a recurring event? If that’s the case, what steps do you take to clean it up? Additionally, do you see any browser console errors when they create or update recurring events?

Here’s a quick overview about using the console in Chrome that may help if you’re unfamiliar with it https://developers.google.com/web/tools/chrome-devtools/console/

While we appreciate our normal troubleshooting steps take some time it’s a great way to get things moving, especially in cases like this where we can’t replicate the issue on our side.

Cheers,
Trisha

[Trisha]

This reply is private.

[Trisha]

Hi Chad,

Thanks for the follow up!

To be clear I never intended this as a final solution, I’m sorry for the confusion. It obviously needs a great deal of work to do what you envisioned.  I also should have clarified that I used the shortcode for this directly on the page, my apologies for that omission. I didn’t have an issue with the spinner and the fact that I used a shortcode may be the difference (although that would need to be tested).

I’m going to go ahead and close this out but feel free to reach out with any further questions. Again, I appreciate your letting me know what your final decision was! 🙂

Cheers,
Trisha

[Trisha]

Hi Bill!

Sorry for the delay here, I’ve been trying to dig up a good solution for you. Check out this thread https://theeventscalendar.com/support/forums/topic/organizer-not-saved-when-editing-an-event/

It looks like there are 2 possibilities, check your database (per the instructions in the thread) or downgrading to an earlier version of the plugin. https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

The bug itself is starting to get a bit more attention so hopefully we can have a resolution soon. Thanks so much for your patience!

Cheers,
Trisha

[Trisha]

Hi, Suzanne!

Thanks so much for moving this over and for the system info!

One thing I’ve noticed right away is that there are some javascript errors on this page http://unitedpackagingassociates.com/event/local-company-tour-and-uf-university-of-florida-packaging-lab/ I’m assuming this is the event in question, is this correct?

The leads me to believe that there’s a javascript conflict somewhere that’s preventing the ticket information from displaying. You’ll notice also that your map isn’t set to the proper location either, it’s defaulted to the geographical center of the US. This is probably because it can’t find the coordinates in the javascript code this is another clue so now we just need to track it down!

The best way to do this is to follow the instructions in our Testing for Conflicts guide here https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

What you’re basically going to need to do is switch to a default theme (twenty sixteen or twenty seventeen) and disable all of your plugins except for Event Tickets and Event Tickets Plus. If the problem is still evident in that scenario let us know as we’ll need to investigate further on our end.

If not then start enabling plugins one by one and check the page in question after each plugin activation. If all of your additional plugins are enabled and everything still works then we know the conflict is somewhere in your theme and we’ll need to take additional steps.

Let me know what you find out! Standing by…

Trisha

[Trisha]

This reply is private.

[Trisha]

Hi Suzanne!

I can help you out! I understand your concern but we can go through some steps together to find out what’s going on.

I noticed you posted in Pre-Sales but you do have a license for Event Tickets Plus. It might be helpful to go ahead and post in the proper forum.

Also,  it would be super helpful if you go to ‘Events > Help’ in your website admin area and check the box that says ‘Yes, automatically share my system information with the Modern Tribe support team’. This will help expedite our troubleshooting efforts.

I’ll be watching for you!

Cheers,
Trisha

[Trisha]

Hi Adam!

Thank you for sharing your solution. I apologize, I understood what you meant I just didn’t convey my thoughts very well. However, I’m very glad you were able find the solution you needed!

I’m going to go ahead and close this out now but if you have any further questions feel free to let us know!

Cheers,
Trisha

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