Tickets disappear until I clear WPML cache and turn WPML off & on

[Kate Guy]

This is a follow up in response to my previous post:
https://theeventscalendar.com/support/forums/topic/new-tickets-disappear-from-the-backend-and-dont-show-on-the-front-end/

Basically my tickets will sometimes stop showing up on the backend OR frontend, until I cleared WMPL cache from the WPML troubleshooting page, deactivate WPML plugins, and then re-activate again.

So while this does “fix” it, it’s going to be a huge nuisance if tickets on our website keep disappearing, and we can’t expect our client to continuously do this.

Is there any reason WHY this happens, or any way to prevent it?

[Trisha]

Hi, Kate!

I’m sorry to hear your dealing with this, I can imagine the frustration. I just spoke with our resident WPML expert and he gave me some insight into the issue your having.

For a translatable post type to appear on the front-end when WPML is active, it should have an entry in WPML translations table; since we do not add that entry the tickets do not show. When WPML is reactivated it will create entries for any translatable existing posts in its table thus making the tickets visible again.

The solution isn’t really that helpful as it also requires reactivating WPML to make sure the translation exists. The bottom line is that WPML is not compatible with the way our ticketing system works at this time.

If the above scenario isn’t workable then a few viable alternative to WPML would be Polylang (https://wordpress.org/plugins/polylang/) or MLPress (https://wordpress.org/plugins/multilingual-press/).

Let me know if you have questions or need further clarification. I’m happy to help 🙂

Cheers,
Trisha

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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