Urgent – No registration for credit card

[Suzanne Daigle]

I’ve set up tickets for our upcoming event. The Register button and two ticket options appear with pricing but no fill in the blanks registration information. I don’t understand what I did wrong. We use Woo Commerce. Can someone help me? We’re announcing our event tomorrow morning.

Thx so very much!

[Trisha]

Hi Suzanne!

I can help you out! I understand your concern but we can go through some steps together to find out what’s going on.

I noticed you posted in Pre-Sales but you do have a license for Event Tickets Plus. It might be helpful to go ahead and post in the proper forum.

Also,  it would be super helpful if you go to ‘Events > Help’ in your website admin area and check the box that says ‘Yes, automatically share my system information with the Modern Tribe support team’. This will help expedite our troubleshooting efforts.

I’ll be watching for you!

Cheers,
Trisha

[Suzanne Daigle]

Trisha, thank you so much!!!! I’m looking for the box that says “Yes, automatically share my system information with the Modern Tribe support team’”

I went to events and then help, still looking.

Also I don’t even know where the proper forum is. So very new at this 🙁

Suzanne

[Trisha]

This reply is private.

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