[Trisha]

Hi there!

Those elusive bugs can be hard to track down for sure, but I’m glad to hear you got this worked out!

Have a great rest of your week!

Cheers,
Trisha

[Trisha]

Hi Brad!

Thanks for considering The Events Calendar for your project. We’re committed to Accessibility and are making great strides in that area. We’ve got some pretty exciting changes planned as well so stay tuned! ?

Cheers,
Trisha

[Trisha]

Hi Bill,

Just following up here to see if that fix worked for you client.

I also want to confirm that the status of your thread here will automatically update you when the issue is fixed.

Have a great week!

Cheers,
Trisha

 

[Trisha]

Hi Katrina,

Glad to see you got it resolved!

What you’re describing isn’t the intended behavior and I’m not aware of any changes that would require those fields to be filled out. If you’d like to troubleshoot further perhaps you could send a screenshot of your tickets settings. If there’s a bug somewhere on our end I’d love to find that out and get it fixed.

Cheers,
Trisha

[Trisha]

Hi Michael!

You have the right template but I suspect your theme has created a custom template in a different directory. This is often the case with themes. Since your customization needs are fairly minimal adding some custom CSS is a very good idea.

The easiest way to do this will be to install this plugin https://wordpress.org/plugins/simple-custom-css/ (or something similar) The instructions with the plugin should be fairly straightforward.

I hope this helps! Have a great rest of your week 🙂

Cheers,
Trisha

[Trisha]

This reply is private.

[Trisha]

Hi Michael!

What a nice site you have!  So sorry about the frustration with this widget, I can help you with this!

You’re off to a great start we just need to take it one step further. The code that you want to remove from the template is on lines 57-61. The line of code you mentioned is the URL itself and the code to remove is the html that generates the link.

It looks like you may be using a customized version of the Events List widget so this may or may not work depending on how the customized template is laid out.

If removing the code from the template doesn’t work try adding the following css to your custom.css file.

.cmsmasters_sidebar.sidebar_layout_11 .tribe-events-list-widget .cmsmasters_events_more,
.cmsmasters_sidebar.sidebar_layout_11 .tribe-events-adv-list-widget .cmsmasters_events_more {
display: none;
}

Let me know if this works out or not or if you have any further question.

Cheers,
Trisha

[Trisha]

Hi Pauline!

Thanks for writing in! It looks like you’ve done great work researching this on your own, awesome job! ?

You can modify the code in the snippet you referenced by adding html just as you would plain text. Something like this: https://gist.github.com/trishasalas/e9d7f9364767bb4eb8e6719038cec91a

This should get you started, let me know if it works out for you!

Cheers,
Trisha

 

[Trisha]

Hi Sally!

I just created a bug ticket ?  for the narrow width issue you’re experiencing here. I’m marking this ticket as ‘pending fix’ so that you will be notified when the fix is released.

Thank you so much for your patience and understanding as we work through this! ?

Cheers,
Trisha

[Trisha]

Hi Knud!

I’m sorry to hear you’re having this problem. After reading both yours and Sally’s experiences I’ve logged a bug ticket and have marked your ticket ‘Pending Fix’ so that you will get a notice when the fix is in place.

In the meantime you can add this to your themes’ style.css file and it should fix your issue.

@media screen and (min-width:61.5625em) {
body.tribe_community_edit:not(.search-results) article:not(.type-page) .entry-content {
margin-right: 0;
margin-left: 0;
width: 100%
}

If you have any trouble with this or have any other questions don’t hesitate to reach out.

We want all of our customers to be super happy with the Events Calendar products and reports like this help us to find bugs and fix them so that can happen!

Cheers,
Trisha

[Trisha]

Hi Deronda!

Welcome to the Support Forums! I’d love to help you out with this.

You can start by reading the Themer’s Guide here => https://theeventscalendar.com/knowledgebase/themers-guide/

The template you’ll need to customize is ‘rsvp.php‘ in

/wp-content/plugins/event-tickets/src/views/

Steps 2 and 3 of the Themer’s Guide tell you where to put the file in your theme. After that it’s just a matter of changing the layout to suit your needs.

Let me know if this works out for you or if you have any other questions don’t hesitate to let us know!

Cheers,
Trisha

[Trisha]

This reply is private.

[Trisha]

Hi Julie!

Thanks for reaching out and sorry to see you’re having this problem! It looks like the height of the Eventbrite iframe is set to 200px tall.

You can adjust the height of the Eventbrite code, see this page for details. https://www.eventbrite.com/support/articles/en_US/How_To/how-to-sell-eventbrite-tickets-registrations-on-your-website-using-embeddable-widgets?lg=en_US

Just change the height of the widget before you paste it into your theme, as noted in this screenshot http://p.tri.be/qTe/5cVV97Xt

Let me know if this works out for you, or if you have any other questions.

Cheers,
Trisha

[Trisha]

Hi Ben!

Hm, that is odd. I was able to modify that string with the code snippet, that makes me wonder if you might have an conflict somewhere.

Have you gone through the troubleshooting steps here at all? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

In the meantime, I will ask one of our translation specialists to confirm that you are targeting the correct string.

Let me know what you find out and I’ll do the same.

Cheers,
Trisha

[Trisha]

Hi Laura!

I’m sorry to see you’re having this problem. I’m sure this is frustrating.

Let’s start by having you go through this guide in our Knowledgebase -> https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

This will help to rule out any theme or plugin conflicts and depending on what we find out there we can begin to narrow down what’s causing this issue and get you fixed up asap!

Let me know what you find out!

Cheers,
Trisha

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