Recurring events off by one day

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  • March 17, 2017 at 5:11 am #1255734
    Marianne
    Participant

    Hi – I used the csv import to create a single instance of some events. I need them to be recurring, so I then went to change each event accordingly. I am running into an issue where the events subsequent to the first are shifted one day forward. For example, the first instance / single event is on a Friday. When I set it to recur weekly on Fridays, the text in the dashboard is correct (An all day event every week on Friday, repeating indefinitely) but the events appear on Saturday in the calendar. Obviously I can make the calendar correct by choosing to repeat on Thursday, but if this is a bug that will require me to go back and fix all events once fixed I don’t want to do that. Please advise.

    Thanks!

    March 18, 2017 at 10:40 am #1256367
    Marianne
    Participant

    I should add that these were imported as all day events (ALL DAY EVENT = TRUE)

    March 18, 2017 at 9:45 pm #1256421
    Trisha
    Member

    Hi Marianne!

    Sorry to hear you’re having this problem, I know how frustrating these issues can be. This is definitely not intended behavior but I’m hopeful that we can get this figured out for you asap!

    There are a few things you can check:

    1. First off go to Settings > General in the WordPress Admin area and see what timezone your site is currently set to.
    2. After you’ve confirmed that go back to your csv file and check to see if the events themselves are set to the same time zone that your site is.
    3. If they are not and you wish to keep them set as different than the your website timezone; you can adjust the Timezone settings in your Events Dashboard at Events > Settings. You’ll find the timezone settings at the bottom of that page.

    I tested some myself and it is possible have what appear to be duplicate events or events on the wrong day simply because the timezones don’t match.

    If you’ve tested this already or if you find this isn’t the case after testing please let me know! We have some further troubleshooting steps we can go through if needed.

    Cheers,
    Trisha

    March 19, 2017 at 6:47 am #1256452
    Marianne
    Participant

    This reply is private.

    March 20, 2017 at 7:32 pm #1256997
    Trisha
    Member

    This reply is private.

    March 21, 2017 at 5:52 am #1257209
    Marianne
    Participant

    This reply is private.

    March 21, 2017 at 11:11 pm #1257834
    Trisha
    Member

    This reply is private.

    March 22, 2017 at 4:33 am #1257922
    Marianne
    Participant

    This reply is private.

    March 22, 2017 at 5:02 am #1257933
    Marianne
    Participant

    This reply is private.

    March 22, 2017 at 8:54 pm #1258421
    Trisha
    Member

    This reply is private.

    April 13, 2017 at 9:35 am #1269564
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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