[Sky]

For now, let’s focus on the staging site since it is the one with the most recent plugin updates. Your live site is not going to be any different until you are able to update the plugins.

If you can get me the latest CSV you are trying to import, I can try it myself and see what happens. This is where we were before when the bug showed up that was preventing any images from being imported. Now that that is fixed, I can move on to why it is not recognizing existing images in your library.

Thanks,
Sky

[Sky]

Thank you for the additional information.

Can you show me a screenshot of the attendee information section with the custom field showing? I want to double check how you have it set up.

Thanks,
Sky

[Sky]

When you are testing on your staging site, are you doing so with the Twenty Seventeen theme enabled and all other plugins disabled? Including the Frontend Submission plugin I mentioned. I need confirmation on this.

Can you provide the latest CSV file that you are working with?

And also, what do you have set for Events > Settings > Imports > Event Update Authority?

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with your site. I’ll try to help you get this sorted.

The site header and footer would be included by the page template you choose from your theme.

Can you tell me what you have selected for Events > Settings > Display > Events Template?

I do see the footer on your events page. The “footer widgets” section seems to be separate, and is not showing up for some reason. You may need to track down what logic the theme uses to add this section to a page, and may have to enable it for other post types.

Thanks,
Sky

[Sky]

Hello Rhys,

You can change which page template is used for the Events pages in Events > Settings > Display > Events template. Additional templates that show here are what your theme provides. If your theme does not offer a page template with a sidebar, you would need to create one and add it to your child theme. Then it will show up in this list.

If you need more information about creating a custom WordPress Template, check out this link: https://developer.wordpress.org/themes/template-files-section/page-template-files/

You can also create custom templates for the events templates as well. You can read more about that in our Themer’s Guide.

Hope that helps! Please let me know if you have any more questions about this.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the attendee information. I will try to help you get this sorted.

Could you explain in more detail about the problem you are experiencing?

You have created additional fields. Do the fields show up on the form?

And when people fill out the fields, are the values being saved?

Can you see the information when going to the attendees page from the admin? It will be in a column named “details” and can be accessed by clicking the “view details” dropdown arrow.

Thanks,
Sky

[Sky]

Awesome! Glad I could help!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Ruth,

No problem! Please let me know if you have any other questions about this.

Take care,
Sky

[Sky]

Awesome! I’m glad you figured it out.

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Thank you for providing that information.

Yes, it is important that we be able to update all of the plugins to the latest version before continuing to troubleshoot anything.

I also noticed that you have listed in your plugins “The Events Calendar: Frontend Submission version 1.3.1 by XtensionPress” and I want to point out that this is not one of our plugins. Clicking the link they provide goes to a malware site. I recommend removing this plugin, as a search in Google provides no indication that this is a currently maintained plugin.

Thanks,
Sky

[Sky]

Hello again,

I’m afraid I’m all out suggestions. If your host can’t help figure out the cause of the issue on this install, perhaps they could provide you with a temporary install to do what you just did with poopy.life? If you are able to recreate the site without the issue, they could just repoint the DNS information and switch over to the working install.

To be honest, if you are going to put that much energy into it, you may be better off moving to a host who can better help with this kind of thing when needed. The fact that you don’t even have enough resources to install the WP Staging plugin is a bit worrisome to me.

I wish there was more I could do to help, but hosting and server configuration issues are a bit beyond the scope of what we can provide support for here.

Thanks, and best of luck to you!
Sky

[Sky]

Hi again!

I have a temporary solution for this problem. Until the fix is released, you can use the following snippet to force it to not use the coordinates.


add_filter( 'tribe_events_pro_google_map_link_disable_coordinates', 'my_disable_coordinates' );
function my_disable_coordinates() {
$disable_behavior = true;
return $disable_behavior;
}


This code can be placed in the functions.php file of your child theme, or added to a functionality plugin.

Let me know if that works for you, or if you have any other questions.

Thanks,
Sky

[Sky]

Hi Nicole,

We generally don’t provide plugin support here in the Pre Sales forum. You can reach out on the WordPress.org support forums to get help with the Events Calendar.

You might also check out our Themer’s Guide which explains how you could customize a specific template within the plugin.

Thanks!

Sky

[Sky]

Hi there!

We generally don’t provide product support here in the Pre Sales Forum. If you are having issues with the Events Calendar, you can reach out in the WordPress.org support forums for the plugin.

Thanks,
Sky

[Sky]

Hi Chris!

Thanks for reaching out. I will try to help with your questions.

Unfortunately, there are not shortcode options for either of those things. You can read about the options that are available in this knowledgebase article.

Hope that helps! Let us know if you have any other questions.

Thanks,
Sky

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