Next month button doesn't work

[Sky]

Hi there!

I was able to access your site with the Twenty Seventeen theme, and am still seeing the error. However, there is still a plugin activated. Can you please try disabling this plugin?

Thanks,
Sky

[brixisbunteponywelt]

Sorry – it’s deactivated now.

FYI: in the starting the calendar was loading perfectly. I think the issues started occurring after the last update

[Sky]

Hi again,

I have to leave for the day now. But looking at all the javascript files that that other plugin is loading, I think there’s a good chance that’s where the problem is coming from. If you can test it with that plugin disabled and let me know if it makes a difference.

Thanks,
Sky

[Sky]

Ok, I did see it still having the problem after deactivating that plugin.

Strange! Are you by chance using Cloudflare or another CDN service?

Thanks,
Sky

[brixisbunteponywelt]

Deactivating this plugin didn’t resolve the issue. The problem remains :-/

[brixisbunteponywelt]

No, I don’t think so.

[Sky]

Hi again,

I did some more testing, and here is one of the things I found.

On a working WordPress install, you can enter the url to the ajax file in the browser, and the expected result is a blank page with a “0” or a “-1” on it. You can see an example of this here: https://wpshindig.com/wp-admin/admin-ajax.php

However, on your site, trying to access this file just redirects to your site 404 page. http://www.bunte-ponywelt.at/wp-admin/admin-ajax.php

Something on the server is not permitting access to this file properly. It is possible that some rules were added to your .htaccess file by a plugin or past site admin that are blocking access. Could you upload a copy of your .htaccess file here in a private reply?

Thanks,
Sky

[brixisbunteponywelt]

This reply is private.

[Sky]

Thank you for providing that information. I do not see anything there that would affect the ajax file.

To make thinks more confusing, my colleague looked at this as well, and he is seeing something completely different from his end. When he visits the url for the ajax file on your site, he is seeing the ‘0’ while I consistently get taken to your 404 page.

What I can suggest at this point is the following:

1) Create a free demo site at https://poopy.life. (no, not a joke)
2) Add the Events Calendar plugins, and create a few test events a few months apart.
3) Verify that the prev/next links are working with no ajax errors.
4) Once you’re satisfied the plugins are working properly, upload and activate your theme. Then, the rest of your plugins one by one.
5) If the problem doesn’t show up, then the issue must be with your host.
6) If the problem does show back up, note which plugin you activated just before. Try disabling that plugin again and see if the issue goes away.

I’m sorry this wasn’t just a straight forward fix that I could provide. I appreciate your patience during this process. If you could give the above steps a try and let me know how it goes. Especially if you are able to reproduce the bug.

Thanks,
Sky

[brixisbunteponywelt]

This reply is private.

[Sky]

This reply is private.

[brixisbunteponywelt]

This reply is private.

[Sky]

This reply is private.

[brixisbunteponywelt]

Hi Sky,
No, the result is the same, there is no difference, when being logged in vs. being not.

The SSL is set up on the site, though this too doesn’t change anything. The calendar is still not loading properly:
https://www.bunte-ponywelt.at/veranstaltungen/

So what’s next?

[Sky]

Hello again,

I’m afraid I’m all out suggestions. If your host can’t help figure out the cause of the issue on this install, perhaps they could provide you with a temporary install to do what you just did with poopy.life? If you are able to recreate the site without the issue, they could just repoint the DNS information and switch over to the working install.

To be honest, if you are going to put that much energy into it, you may be better off moving to a host who can better help with this kind of thing when needed. The fact that you don’t even have enough resources to install the WP Staging plugin is a bit worrisome to me.

I wish there was more I could do to help, but hosting and server configuration issues are a bit beyond the scope of what we can provide support for here.

Thanks, and best of luck to you!
Sky

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