[Sky]

Hello again,

Do you have a staging site, or are you doing this testing on your live site? It would really help for me to be able to inspect the problem happening with the Twenty Seventeen theme enabled and all other plugins disabled.

If no staging site, is it possible that you could install and activate the WP Staging plugin so I could take a look? After generating the staging site with the plugin, you will need to change the settings so that it is viewable without being logged in.

If you can do that, please share the URL of the generated staging site with me once it’s set up.

Also, could you please share your system information with me?

Thanks,
Sky

[Sky]

Hi there!

With so many themes out there, it’s hard for us to say if any given theme is compatible with our plugins or not. We only officially support the default WordPress themes, like Twenty Seventeen, etc.

We do however offer a 30 day refund period on all of our premium plugins, so feel free to try the plugins out with the theme, and if it doesn’t work out, you can get all of your money back.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there!

It looks like your theme is setting some global styles for tables, which are overriding the Ticket styles.

For this particular issue, you can add this CSS snippet to fix:


.tribe-event-tickets-plus-meta td {
text-align: left!important;
}


Let me know if that works for you!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the filter bar. I will try to help you get this sorted.

Can you share a link to your calendar so I can see what’s going on?

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the previous and next links on your site. I will try to help figure out the problem.

Can you try temporarily switching to the Twenty Seventeen theme to see if the problem still exists? I know the theme you are using may advertise as being “compatible” with our plugins, but I’ve seen an uptick in theme compatibility issues recently with themes from Theme Forrest.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there!

Unfortunately, only the template files can be overridden by simply placing them in your child theme “tribe-events” folder.

However, all of the methods in the file you referenced have filters on the output. You can modify the output of any of these from your functions.php file by using the ‘add_filter()‘ function.

Let me know if that helps, or if you have any other questions about this.

Thanks,
Sky

[Sky]

Robert,

It is important to check with not only a default theme enabled, but also to disable all other plugins and flush any caches when troubleshooting. This can be done through the healthcheck plugin I recommended, or on a staging server.

I have seen reports of problems between TEC and themes and plugins that use redux framework, but don’t have any specific information about it.

Let me know the results of testing with the configuration I mentioned.

Thanks,
Sky

[Sky]

Hi again!

This is possible with some customization, but you would need to be comfortable working with PHP to be able to do it.

To output a custom list of events, you can use “tribe_get_events()” and pass in a custom query. You can target the beginning and end dates that you want the events to fall between. Specifically for your needs, you could pass today’s date dynamically using PHP’s “date()” function into “end_date”.

For more detailed information on using tribe_get_events(), see this knowledgebase article.

But any template is going to ultimately use a query to get a list of events to output. So, you would need to replace the query in the template you wish to modify with your custom query. Or, add the code to a WordPress template to add it in with other content.

You can read more about customizing the events templates at our Themer’s Guide.

Hope that helps! Let me know if you have any more questions.

Thanks,
Sky

[Sky]

Zora,

I’m afraid I don’t have any idea. The calendar plugin does not interact with the theme footer in any way.

You will need to contact the theme authors to find out what logic they are using to load the footer widgets.

Best of luck!

Thanks,
Sky

[Sky]

I just did a bunch of testing, and here is what I found.

Using a test file, I was able to import a CSV of events that have featured images. I then deleted those events, but left the featured images in the library. I modified the CSV file to have the existing local image URLs instead of the originals, which were on the web, and reimported the CSV. No new images were imported, and the events had the correct featured images assigned to them.

Now, when I try this with a single event from your CSV (Ed Sheeran) and try to import from the column of images at https://www.staging1.gowherewhen.com/ it imports the “blank” image as was discussed at the beginning of this ticket. Remember, we determined that there was something with your host and cloudflare that is causing this. If I choose the other column “featured image web location” for featured images, it imports the image as expected. Going through the same process as in the first example, I then deleted the events, changed the url in the CSV to point to the local copy of the image, and re-imported. Everything works as is supposed to.

The images on the staging server still seem to be served from the localhost ip. You have all caching and cloudflare etc disabled on this as before?

Sky

[Sky]

Hi Stephan,

Thanks for reaching out! I will try to answer your questions.

Does Modern Tribe store any of my site visitors’ data? If so, what do you store?

We don’t collect any data on your site’s visitors. There are a few situations where our customers have supplied us with this data, but only on a very case by case basis—when a customer is having an technical issue and our support team is working to assist them, for example.

How are Modern Tribe’s plugins GDPR compliant?

While we don’t collect data on your end users, we do collect data on our customers (e.g. our plugins users) in order to continue to serve quality products. For more information on how we plan to protect your data, check out our GDPR transparency page where we cover our policies on data protection, collection, and storage.

We’ll also be issuing two data policy statements: the first discloses the data we collect on you, our plugins user. The second is a statement you can use in your own Privacy Policy that outlines how GDPR compliance works when it comes to our plugins. (Again, all data our plugins collect on your audience is contained within your own database(s), not ours.)

I hope that helps! Please let me know if you have any further questions.

Thanks,
Sky

[Sky]

Hi Robert,

I’m sorry to hear that you’re having issues with the previous/next links working. I will try to help you figure out the problem.

The information you shared from the console is not actually errors, just information that shows everything in the plugin loaded correctly.

Can you try temporarily switching to the Twenty Seventeen theme and disabling all other plugins to see if this is due to a theme or plugin conflict? If you do not have a staging site, you can use the WP Healthcheck plugin to do this for only your user.

Let me know if the calendar works properly with that configuration.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! I will try to help with your questions.

All of the calendar views have the “previous” and “next” navigation links. Clicking “previous” will show the last week/month etc.

There is also a setting to show events in with your main blog feed. In Events > Settings > General > “Include events in main blog loop.” Users would be able to navigation back through the past events and posts just like a standard blog.

Other than these two features, I’m not exactly clear what you are going for. Are you wanting a separate page where no current events can be accessed?

Thanks,
Sky

[Sky]

Thank you for the screenshots.

It looks like it is set up properly, but not saving at all to the database.

Can you try something for me? Try “updating” this event, just by clicking the blue update button. Does this change anything when trying to purchase a ticket afterwards? I know that sounds random, but I’ve seen cases where dropdown values didn’t get saved into the database properly for some reason, and just saving the page fixed it.

If that makes no change, I’m wondering if there could be a theme conflict preventing this from saving. I know Avada has some built in Events Calendar customizations, and something could be going wrong there. Can you try simulating a ticket purchase with the default Twenty Seventeen theme enabled, and all other plugins disabled?

If you do not have a staging site, you can try using the WP Healthcheck plugin, which will allow you to switch to a default theme and disable plugins, but only for your user.

Let me know how that all goes.

Thanks,
Sky

[Sky]

Awesome! Glad to hear that worked for you.

Once this has been fixed in an update, you can remove that code if you want. It won’t hurt anything to leave it there, so no worries.

Take care,
Sky

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