[Sky]

Hi Michael!

Thanks for reaching out! I will be happy to answer your question.

Emails are sent immediately when people RSVP to an event or purchase tickets. There is not an option to send followup emails.

Hope that helps! Let us know if you have any further questions.

Take care,
Sky

[Sky]

Hi there!

We generally don’t provide product support in our Pre Sales forums. If you have a license for one of our premium plugins, you can log in with the account associated with that license, and post in one of the premium forums for assistance.

Otherwise, for help with the Events Calendar plugin, you can reach out for help on the WordPress.org support forum.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out to us. I will try to help you get this sorted.

When I click the “next month” link from the calendar on that page, I am taken to the next month of events within that same category. The URL looks like this: http://events.augustaarts.com/art-classes/?tribe_events_cat=classes&tribe-bar-date=2018-06

This seems to be working as it should, so perhaps I’m not understanding what you’re wanting it to do? What do mean by “FULL” calendar? Can you explain in more detail what the expected results would be, and how they are different than what is actually occurring?

Thanks,
Sky

[Sky]

Hello,

I’m sorry to hear that you’re having issues with the category links. I will try to help you figure out the problem.

Can you explain what you mean when you say that the links take you to the “main event calendar page?”

When I click on any of the “View All X Events” links within the calendar on your site, I am taken to a list view of all the events that take place on that particular day, as expected.

If you are experiencing something different than this, can you show me a screenshot of what you are seeing when following the link?

Or perhaps I am not fully understanding your question?

Thanks,
Sky

[Sky]

Hi again,

To request a refund, please visit the Refunds page and fill out the form at the bottom.

Thanks!
Sky

[Sky]

Chris,

Sorry to hear that you are not able to get this working. Unfortunately, it is against our terms of service to accept login credentials for customer sites.

Can you provide a link to a page where the error is showing?

Can you upload a copy of your child theme’s complete functions.php file?

Also, can you provide your system information?

Thanks,
Sky

[Sky]

Hello,

Since I was testing locally, I replaced the URL with my local test URL after they were imported from the “web location” column.

When looking at the image header information, it was still showing the “localhost ip” when I ran the last test. Now, the images from the staging server are “404 not found”

This has been a tricky issue and we appreciate you bearing with us up until now. Though we did discover a bug relating to the import of images (and, as Victor noted earlier, that has now been resolved) we haven’t been able to uncover the specific issue that is impacting you.

I’d like to note a few things:

* We can’t replicate this same problem on our end
* Other customers are not generally reporting the same problem
* There do seem to be strange issues specific to your site (that may relate either to your hosting configuration or use of CloudFlare)

In general, importing images via CSV should work as expected but if requests to retrieve images are blocked (or if they are redirected in ways that don’t make sense, as we saw earlier) there will indeed be problems … but situations such as those are out of our control and we can’t really help to solve them ourselves.

To summarize: we’ve reviewed this carefully and don’t believe there is a bug within our CSV import code, but we do believe there is some sort of problem with the way your site or server is configured and/or the way in which requests for static content are being handled via CloudFlare.

We’ve been poking at this for a while now and, regrettably, I’m not sure there is anything further we are going to be able to do on our side to assist.

Of course, let us know if you have further questions and we’ll be happy to answer them as best we can.

Thanks,
Sky

[Sky]

Hi Jenna!

Thanks for reaching out! I will try to answer your questions.

For “personal data getting encrypted automatically,” we do not encrypt the data that is stored in the database of the plugin user’s site, which to be clear, is just the purchaser’s name and email address, plus any custom data fields collected. The plugins do not collect or store any payment information, which is handled independently by the payment gateway. As far as the data being encrypted between the end user and the site, this is dependent on whether or not the site has an SSL certificate set up.

Our events plugins send an email to the users that RSVP or purchase tickets for an event. If you are selling tickets using our built-in Tribe Commerce functionality, you should also receive an email from your PayPal account notifying about payments received.

If you sell tickets using Event Tickets Plus with WooCommerce, then you will receive an order notification from WooCommerce for the tickets you sell.

It is possible to customize the ticket emails by copying and modifying the plugin email template. You can read more about customizing event templates in our Themer’s Guide.

Hope that helps! Please let me know if you have any further questions.

Thanks again,
Sky

[Sky]

Hi again,

You will need to reach out to the plugin developers for information about that. I have no experience with it, as it is not one of our plugins. I just grabbed an example from Google Search Results.

Best of luck! Please let us know if you have any questions specific to the Events Calendar family of plugins.

Thanks,
Sky

[Sky]

Hi there,

I am sorry to hear of your frustration with this issue.

We have updated the event aggregator status page as we have received more information, which, has not been very much. We are still waiting for Facebook to decide how they will let people access the data.

The email we did send out suggested keeping up with the issue on the Aggregator Status page, and the knowledgebase article. However, we simply don’t have any new information to offer yet.

If you would like to request a refund, please fill out the form on the Refunds page.

Thanks, and let us know if you have any further questions.

Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with this.

Your request is not possible by default. You could create a custom template to add this information, but it will take some knowledge of PHP. We are limited in the amount of support we can provide for customization here on the support forums, but I will try to get you going in the right direction.

Here’s a snippet to get you started:

<?php
$the_current_post_id = get_the_ID();
if( tribe_is_recurring_event($the_current_post_id) ) {
$parent_id = wp_get_post_parent_id( $the_current_post_id );
$my_event_id = ($parent_id) ? $parent_id : $the_current_post_id;

$recurrence_args = array(
'post_parent' => $my_event_id,
'meta_key' => '_EventEndDate',
'orderby' => 'meta_key',
'order' => 'ASC',
'fields' => 'ids',
'posts_per_page' => -1,
);
$all_events = tribe_get_events( $recurrence_args );
$last_event_in_series = end($all_events);
$the_end = tribe_get_end_date($last_event_in_series);

$final_date = date( get_option('date_format'), strtotime($the_end) );
echo "The last event takes place on $final_date.";
}
?>


You would need to modify this to work with the template you want to customize. You can read more about customizing event templates in our Themer’s Guide.

Hope that helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having difficulties with the plugin working with your theme. I will try to help figure out the problem.

I took a look at your site, but it seems you have disabled ajax loading, so I am unable to see the issue happening. In general, I would suspect a JS issue in a case like this, but there are other potential causes.

When you say it was working for you when logged in, but not otherwise, were you viewing the site at the https url in both cases? Do you have the site urls in WordPress settings set to use https? If you look at the page and view the console, do you see a “file not found” error for the ajax.php file after trying to navigate to the next month?

Thanks,
Sky

[Sky]

Hello Henk,

I’m sorry to hear that you’re having issues with the donation display. I will try to help you get this sorted.

Can you try temporarily switching to the Twenty Seventeen theme and disable all other plugins, and see if the issue is still there? If you don’t have a staging site, you can try the WP Staging plugin to quickly create one for testing.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the plugin display. I will try to help you get this sorted.

I’m not able to replicate on my end in Firefox, but I am on a Mac. Which operating system are you using?

What happens if you temporarily switch to the Twenty Seventeen theme and disable all other plugins? Does this change this issue?

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the ticket quantities. I will try to help sort this out.

I’m not familiar with the interface shown in the screenshot you posted. This appears to be from another plugin. That’s Beaver Builder I’m guessing?

You should be able to safely switch to another theme for testing, but it is recommended to do this sort of testing on a staging install. If you don’t have a staging install, you can generate one using the WP Staging plugin. At the very minimum, make sure to take a full backup before testing.

What happens if you view the single event with Twenty Seventeen theme enabled and all other plugins, including beaver builder, deactivated? Does the correct number of tickets show?

If the problem is within Beaver Builder, you will need to contact them for support, as we cannot provide support here for third party plugins.

Let me know how that goes.

Thanks,
Sky

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