Privacy and tickets

[jenna]

Hello,

We want to know if the personal data gets encrypted automatically. Besides that we want to know if there is a possibilty that the administration gets a e-mail also with the details of the person after the registration? And can we customize the e-mail that is send to a person that buys a ticket.

thnx in advance!

best wishes

Jenna

[Sky]

Hi Jenna!

Thanks for reaching out! I will try to answer your questions.

For “personal data getting encrypted automatically,” we do not encrypt the data that is stored in the database of the plugin user’s site, which to be clear, is just the purchaser’s name and email address, plus any custom data fields collected. The plugins do not collect or store any payment information, which is handled independently by the payment gateway. As far as the data being encrypted between the end user and the site, this is dependent on whether or not the site has an SSL certificate set up.

Our events plugins send an email to the users that RSVP or purchase tickets for an event. If you are selling tickets using our built-in Tribe Commerce functionality, you should also receive an email from your PayPal account notifying about payments received.

If you sell tickets using Event Tickets Plus with WooCommerce, then you will receive an order notification from WooCommerce for the tickets you sell.

It is possible to customize the ticket emails by copying and modifying the plugin email template. You can read more about customizing event templates in our Themer’s Guide.

Hope that helps! Please let me know if you have any further questions.

Thanks again,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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