[Sky]

Hi again,

Thanks for doing all that for me. The only way I can reach the calendar on the staging site is at https://gymnasium-meine.de/staging/?post_type=tribe_events

Can you tell me what you have set on the staging site for the permalink structure, and what you have set in Events > Settings > General > “Events URL slug”?

Thanks!

Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the calendar display. I will try to help you figure out the problem.

How exactly are those events being added to the page? It looks like a mini calendar widget, but seems to be missing it’s wrapper?

Can you provide more details about how this was generated?

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! I will try to help with your questions.

I am a little confused because the images get renamed when you upload them, so I can’t tell which one’s you’re referencing.

In any case, to get the end date of an event, you can use tribe_get_end_date().

For the calendar view issues, can you please provide a link so I can see where exactly this is happening?

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with your site. I will try to help you figure out the issue.

From looking at the error you posted, this is originating from within the theme. It looks like they may have some kind of integration with our products, but neither the function being called nor the file it is being called from are part of our plugin.

I would suggest contacting the theme developer about the issue, or switch to a different theme if possible.

Good luck! Let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi Diane,

I am sorry to hear that you are experiencing frustration with our product. I will try to help you resolve your issues if I can.

Can you provide me with the file and links of the feeds that you’re having problems importing? I would like to start by seeing if they are working on my end. You can post them in a “private reply” if you’d like.

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional information. Testing this locally, it is working as it should. When I visit the add event page on your site, I do see the form without being logged in. However, visiting the “list events” page on your site, I see the login form that should be showing on the “add events” page. This is strange, because this behavior is controlled by the same setting for both pages.

Are you using any custom Events templates that override the plugin defaults? What happens if you temporarily switch to the Twenty Seventeen theme and disable all other plugins? Does this still happen?

Thanks,
Sky

[Sky]

Hi,

Thank you for creating the staging site. However, it looks like it is still set with your custom theme and the plugins are still enabled. Please read through our Testing for Conflicts Guide to understand the troubleshooting process we need to do here.

Can you please enable the Twenty Seventeen theme and disable ALL plugins other than The Events Calendar?

Thanks,
Sky

[Sky]

Hi there!

In Events > Settings > Community, there is a checkbox for “Allow anonymous submissions”

Keeping this unchecked will require users to log in before seeing the form and creating an event.

Hope that helps! Please let me know if you have any more questions.

Thanks,
Sky

[Sky]

Hi again,

Thanks for clarifying. It looks like you are using Avada theme which has custom templates for the Events Calendar. I’m not sure if the theme has a built in way to change the order of things, but I can suggest some CSS that may help.

Try this CSS snippet:


.tribe_events {
display: flex;
flex-direction: column;
}
.tribe-events-cal-links {
order: 4;
}
#buy-tickets {
margin-top: 0;
order: 3;
}


Let me know if that works for you, or if you have any other questions.

Thanks,
Sky

[Sky]

Eric,

I’m sorry to hear that you are frustrated with the support process. We have two avenues for reaching out for help with our products, one for the free plugin, and the other for our paid plugins.

Product support is not handled here in the Pre Sales forum. I have provided both links in my post above so that you can reach out in the best place to get help for your current situation.

Hope that helps!

Sky

[Sky]

Hi again,

Thanks for clarifying! I now see what you’re describing. Unfortunately, this is how the plugin is set up to work. You could customize this functionality, though this level of customization may be a bit beyond the scope of what I can do for you here in the support forums.

I’d be happy to get you started by pointing in the right direction, and answer any questions you may have about the customization process. To make this change, you would need to copy and modify one of the month view templates. The specific template is located at the-events-calendar/src/views/month/single-day.php. You can copy this file into your child theme, in [your-theme]/tribe-events/month/single-day.php, and add custom logic to generate the link.

For more information on working with custom templates for the Events Calendqr, check out our Themer’s Guide.

The URL structure to get the results you are looking for without leaving the page would look like this: http://dev-starcasino.pantheonsite.io/mahnomen-home/promotions/?tribe_event_display=day&tribe-bar-date=2018-05-27

So basically, if you can grab the current page URL and append “?tribe_event_display=day&tribe-bar-date=” on the end, and add on the date, it will show the single day’s events in the correct category without breaking your custom URL pattern at the root.

The specific date can referenced with “$day[‘date’]”

Here’s a more specific example:

https://gist.github.com/skyshab/1dc98aa9f272b9e5f50ab4c66ab65067

Just replace the link at the bottom of the single-day.php template with something like the above.

Hope that helps!

Please let me know if you have any other questions.

Thanks,
Sky

[Sky]

Stefan,

We generally do not provide product support here in the Pre Sales forum. If you have a license for one of our premium plugins, you can log in to the premium support forums with the email associated with the license to ask for assistance with this.

Otherwise, you can reach out on the WordPress.org support forum for The Events Calendar.

Thanks!

Sky

[Sky]

Thanks for chiming in Matthew!

Still have not heard back on the ticket, so there is no change in the status of this.

Thanks for your patience.

Sky

[Sky]

Hi there!

Could you explain in more detail what you are wanting to do with the add to cart button? I’m not sure what you are asking.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! I will try to help with your question.

Event Tickets Plus currently has three options available for payment gateways: WooCommerce, Easy Digital Downloads, and PayPal using our built in Tribe Commerce.

You can read more about these options on this knowledgebase article.

Hope that helps! Please let me know if you have any further questions about this.

Thanks again,

Sky

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