[Sky]

Hi there,

I think you might run into errors if you try to completely remove some of the fields, so maybe hiding them with CSS would be the best bet in your case.

You can load a custom CSS file in the admin area using the ‘admin_enqueue_scripts’ hook. Here is a blog post that explains how to do it: https://davidwalsh.name/add-custom-css-wordpress-admin

To figure out which CSS selectors to target, you can inspect the elements on the page using your browser tools. If you’re unsure how to create selectors with a higher specificity, just use the !important tag at the end of the style declaration.

Hope that helps! Let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi there,

Interesting! I’d say negative number of attendees would be a bug. Can you show me a screenshot of the Ticket or RSVP settings for one of those events with the negative number? Does re-saving the event change this at all?

Also, we released updates to a bunch of our plugins yesterday. Can you try updating to latest versions and see if this changes anything?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

Our plugins do not support other post types out of the box. We do have an easy system for overriding templates with customizations, but with a different post type, you might be reinventing the wheel. Events have their own field for storing the date that is distinct from the publish date.

Our premium plugin The Events Calendar Pro adds support for recurring events. You can read more about how this works in this knowledgebase article.

Hope that helps! Let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the calendar display. I will try to help you find a solution.

There seems to be a conflict with z-index somewhere. To fix this in your case, you will want to set a higher z-index on your header section.

Go to edit your header template in Elementor > Templates.

Select the Elementor Section that wraps all your header content.

Open the section’s “advanced” tab, and set the z-index to 102.

Hope that helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

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[Sky]

Hello,

We should keep troubleshooting on the staging site for now, so we can be sure nothing else is affecting the outcome.

It looks like the staging site is still running version 4.6.16. Can you please update to 4.6.17? I am unable to replicate the behavior on my local install with the same configuration, and I’m not sure why. But it would be best if we could test with the latest plugin version in both places.

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

This reply is private.

[Sky]

Diane,

The “other url” functionality only works with sites that have the Events Calendar installed. One of the two URLs reports that the site does indeed have the plugin installed and is connecting to the REST API, but is still unable to connect. On that site, I would first check that they are running the latest version of the plugin. The other site does not appear to use The Events Calendar.

To change the date range setting, go to Events > Settings > Imports > Global Import Settings and set Import Limit Type to “do not limit” Sorry, my earlier description was not very good, as I was thinking of how a different setting worked.

Hope that helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Those appear to be the settings for your production site, but it doesn’t matter anyway as I just realized that the staging site doesn’t work with “pretty permalinks” enabled. I apologize for that.

Can you update to the latest versions of the plugins? An update was just released, so we should see if that changes anything before proceeding.

Thanks,
Sky

[Sky]

You can loop through the occurrences to use tribe_get_end_date(). Here is an example that another customer shared with us that you can use to get started: https://gist.github.com/anonymous/0f5c54d6b3483b6a9bad46e80bc5783b

Looking at the calendar you liked to, it looks like the event has a start and end date that are three days apart. “4 June, 9:00 am – 7 June, 5:00 pm” Is this how you have the event set up? When creating a recurring event, you should enter the start and end date for the first event.

Hope that helps! Let me know if you still have more questions.
Sky

[Sky]

Great!

Let us know if you have any questions or issues in the future.

Take care!
Sky

[Sky]

Can you upload screenshots of the following settings on the staging site:

WordPress > Settings > Permalinks

and

Events > Settings > General > “Events URL slug”

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing the additional information.

I tried importing everything, and here is what I found.

– The Google calendar link imported without issue.
– The Facebook links will not work anymore, and Facebook has disabled API access to be able to do so.
– The ICS file imported after I changed my “Import Date Range Limit” settings to “never” as the event is not until October.

The imports that I did have issues with are the two other websites using the “other URL” import. Do you have the latest version of the Events Calendar installed on those sites?

Thanks,
Sky

[Sky]

Hi again!

Glad that worked for you! It looks like the theme styles are still overriding the style I added to get rid of that space. Edit the style for #buy-tickets in the following manner:


#buy-tickets {
margin-top: 0!important;
order: 3;
}


That should do it!

Thanks, and let me know if you have any other questions.
Sky

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