[Sky]

Hi again,

I did take a look, and am seeing no errors in the console. It seems to get stuck on the ajax call and never completes or returns anything.

Unfortunately, we are limited in the amount of support we can provide for third party themes and plugins. If it is working correctly with a default theme, and there are no errors for me to go on, there’s not much more I’ll be able to suggest. Definitely see what happens without ACF running, just to test. I haven’t heard of anyone having a problem like this with ACF, but there may be something in the way it is being implemented in your theme.

Other than that, I would try disabling functions or scripts in your theme one at a time until you see a change in the behavior, and investigate from there.

Good luck, and let me know if you have any specific questions about the calendar functionality.

Thanks,
Sky

[Sky]

Hey, good news!

The issue is related to the datepicker settings. In Events > Settings > Display > Datepicker Date Format, if the chosen format has “dots” as separators, it breaks the prev/next functionality.

This is a known bug now, and will be fixed in an upcoming update. In the meantime, can you choose one the other format types, until this is fixed? Any of the choices with dashes or slashes should work for now.

Thanks for hanging in there with me! I appreciate your patience.

If that resolves the problem on your live site, you can go ahead and delete the staging site if you want.

I will attach this post to the bug ticket. Once this is fixed and released, someone will follow up with you here to make sure it is resolved for you.

Thanks again,
Sky

[Sky]

Hello,

Sorry, I misunderstood the question. No need to worry about the Impreza theme updates on the staging site right now.

I have tried everything I could to replicate this behavior locally, and am not able to.

I’m going to have to ask around to see if there’s anything else I can check.

Can you share your .htaccess file with me? I’m wondering if there is something added in there that may be preventing things from working properly.

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Hi Dan!

Looking at the CSS on your site, it looks like you are adding the background image only to specific pages. If you want to target the events pages as well, you can use the body.tribe-events-style-theme selector.

Hope that helps! Let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi Kate,

Thank you for the additional information. You can ignore the out of installs warning on your staging site. You will just need to update the plugins manually, but it won’t stop them from working.

Other than the notification, is the plugin working properly? Users are able to successfully purchase tickets?

Can you try installing a plugin like https://wordpress.org/plugins/artiss-transient-cleaner/ and delete all of your site transients to see if this makes the notification go away?

Thanks,
Sky

[Sky]

Hi Mark!

Thanks for reaching out to us and the detailed report. I have seen a few instances of this pop up today, and am trying to track down the issue and how an import job can be cancelled when something goes wrong like this.

Can you share the file or URL that you were trying import when this happened?

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the Aggregator import. I will try to help you get this sorted.

Before we try to figure out, why this is happening, let’s try to stop the import from running. Can you try deleting all of the transients from the db? You can use a plugin like this https://wordpress.org/plugins/artiss-transient-cleaner/ or by searching the db for _transient.

Does doing that stop the job from running?

Can you share the file or URL that you were trying to import? I’d like to see if I can replicate this on my end.

Also, are you by chance using our Event Tickets plugin? I don’t see it in your system information, but I thought I’d ask, as we are tracking on a similar issue that involves that plugin being installed.

Thanks,
Sky

[Sky]

Hi there!

Is there a particular view that you want to target? I took a look at your calendar, and I noticed that in Month view, some of the items were being forced to font-weight: 700 by Divi’s styles.

When using web fonts, you need to load each weight that will be used. If the specified weight is not available, the browser will try to “fake it,” but this doesn’t work out so well on stylized fonts.

In any case, you can target the Events Calendar with CSS to change the font family or font weight with the following:

#tribe-events-content * {
font-family: Arial;
font-weight: normal;
}


If you wanted to target certain views only, you would need to modify that a bit.

For example, to just target the month view:

#tribe-events-content.tribe-events-month * {
font-family: Arial;
font-weight: normal;
}


Hope that helps! Let me know if you have further questions.

Thanks,
Sky

[Sky]

Diane,

Is this the same file you shared with me earlier? If not, can you share this with me so I can try it on my end?

Also, there were a few updates released yesterday. Have you updated to the latest versions yet? If not, can you try updating and retry the import?

Thanks,
Sky

[Sky]

Hi again,

Thank you for the additional information. The way this widget shortcode works, it will show the day if the event is during the current month, and the month otherwise.

However, there seems to be a bug, because the event is not until next year. I was able to reproduce this in my test environment.

I will report this bug, and attach this ticket to the report. When this is fixed and added to a release, someone will follow up with you here to make sure it’s working properly for you. Unfortunately, I cannot provide a timeline for when this will happen.

We appreciate the report and your patience. Please let me know if you have any other questions in the meantime!

Thanks,
Sky

[Sky]

Diane,

Is this the same ics file you shared with me earlier? What happens if you refresh that page? Does it still show that message? Did the import complete?

Thanks,
Sky

[Sky]

Yes please!

Thanks,
Sky

[Sky]

Hi Klaudia!

Thanks for reaching out. I will try to help with your questions.

There’s a few different ways you can search by location in our plugins. The default search bar has a “location” field that you can type in city, state, country, etc.

We also have a Filterbar plugin that allows more specific location searches, and even has a “distance from” option that shows when the location search is being used. However, all of these features are geared toward finding the events in a specific city or town. If you’re wanting to get much more specific, like areas within a single city, I’m not sure how helpful they would be.

There is also a “Map” view in the Pro plugin that may be useful for seeing what’s happening in certain parts of town.

All of our premium plugins have a 30 day refund period, so feel free to try them out to see if they will meet your needs. If not, you can get all of your money back.

Hope that helps! Please let us know if you have any other questions.

Thanks,
Sky

[Sky]

Hi again,

You can read more about customizing the Events Templates here: https://theeventscalendar.com/knowledgebase/themers-guide/

You can customize the templates as needed, and add your custom fields where you would like the data to display.

Thanks,
Sky

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