[Sky]

Mark,

Thank you for providing the screenshots and other information.

For 1-3:

I’m wondering if the saved imports don’t somehow work since an update to the plugin. Can you try deleting the scheduled import, and first try as a “one time import” to see if it makes a difference? If it respects the date range doing that, try setting up and saving a new scheduled import with the same parameters and see if it still behaves properly the next time it is triggered.

4:
I can see the image you linked in the browser, but inspecting the http headers, I’m seeing some weirdness

5:
Clicking “preview” should not trigger the import, however clicking the “save changes” or “save scheduled import” below will trigger it to run immediately. It is also possible that the second button was selected and you hit enter or return. The other cause of this I can think of would be since the event was scheduled, the cron won’t run until your site is visited to trigger it, so maybe the preview triggered the cron? If none of the above and you can reproduce this, I would like to see a screencast of this happening, if possible.

Let me know how it goes with recreating the imports.

Thanks,
Sky

[Sky]

Hi again,

I’m glad you were able to finally get the import to complete properly. Let’s try to figure out the rest of the issues you are experiencing.

Very strange that you are seeing 177 events show up! Can you tell me what you have set in Events > Settings > Imports > “Global Import Settings” and also “Other URL Import Settings?” Screenshots would probably be the best way to show these settings.

For “Other URL Import Settings”, the max chunk of time you can import is three months. I tried the import with various starting dates in the “on or after” date field, and it always respects whatever timeframe is set in the Events Settings. I even tried setting this a year ago, and it only imported 3 months worth of events from that date.

Can you also tell me what you are entering for the “on or after” date when you see all 177 events show up? And, are these events all in the future, or are there past events included in that number?

Regarding the featured images, I am not seeing any of them pulled in. I do most of my testing on an MU site, and the featured images are usually pulled in without any issues. Are you using any kind of CDN like Cloudflare on the site the images are being pulled from?

Can you explain in more detail what you mean by “clicking the Previous button seemed to effect a run?” Do you mean your browser’s “back” button? I tried this in Chrome/Mac and it does not restart the import when hitting “back” for me. It starts at the beginning with “select import type.”

Thanks!
Sky

[Sky]

Awesome! Glad that fixed everything on your end.

Take care,
Sky

[Sky]

Hi Mark,

Both the http and https versions of the link you provided work fine for me. I tried to recreate your scenario on a multisite, and pull in events from another site in the multisite. However, this doesn’t work at all for me, and I get an error before even previewing. Although, I’m guessing this is because my multisite install is on my local machine, and the aggregator service can’t reach it.

I will have to ask around to see if anyone has a MU set up online that we could test to make sure this works between two sites on the same multisite network. Please note that the site to site feature of Aggregator is still considered “beta” right now, and I’m not sure it supports this particular use case yet.

I’ll let you know when I hear anything back.

Thanks,
Sky

[Sky]

Hi again,

I’m sorry to hear that none of those will work for you. I have fixed this in a copy of the template that you can use to override until this is fixed in the plugin.

Copy the file from:
https://gist.github.com/skyshab/9771462a81705b515527e75ce3953add

into [your-theme]/tribe-events/pro/widgets/modules/single-event.php

Once this is fixed, you can remove the custom template.

Hope this helps! Let me know if you have any other questions in the meantime.

Thanks,
Sky

[Sky]

Great! Glad I could help!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Glad to hear that you found the code that was causing the issue!

Looking at the WP documentation for ‘admin_init’ it says the following:

Note, this does not just run on user-facing admin screens. It runs on admin-ajax.php and admin-post.php as well.

It’s likely that you’re redirecting the ajax calls, and that you need to either try a different hook or expand your conditionals to detect when it’s an ajax call.

Hope that helps!

Thanks,
Sky

[Sky]

Maarten,

Thanks for the additional information. I looked at the Eventbrite link, and noticed something interesting. When the interface loads on a desktop screen, it works as it should. However, if I shrink my browser size down to mobile width and reload the page, it works incorrectly as you described.

This is an issue with Eventbrite, and we have no control over how the iframe contents works. I’m going to see if we have a process for letting them know about any bugs in their platform, but in the meantime, you might try contacting them to see if this is something they are working on and if there is a workaround.

https://www.eventbrite.com/support/contact-us

I’ll ask to see if there’s anything we can do from our end, and get back to you.

Thanks,
Sky

[Sky]

Great!

Let us know if you have any other questions in the meantime.

Thanks,
Sky

[Sky]

Hi again!

Thanks for providing that information.

I took a look, and the plugin was a few versions behind. I updated the plugin and the message went away.

For future reference, I would make sure that all of the plugins are up to date if you are experiencing an issue. I don’t always see updates in my dashboard, so I like to check the downloads page in my account now and then.

Thanks, and let us know if you have any questions or issues in the future.
Sky

[Sky]

Hi again,

I’m sorry to hear that you feel that way. Please review what types of things we can help with in the support forums by reading this page: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/.

If you had a specific error or other information to go on, I might be able to help. But it is not feasible for me to run through your custom theme line by line looking for problems with your code.

Are there any errors showing in your debug.log file? This may shed some light on the issue.

Again, if you have any specific questions, please let me know and I’ll do my best to help.

Thanks,
Sky

[Sky]

Mark,

Thanks for providing the link. I was able to import the events from that url without issue.

Do you have a staging site set up? I would recommend trying the import with the Twenty Seventeen theme enabled and all other plugins disabled to see if it behaves any differently. You can read more about this troubleshooting process here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I had another customer try deleting their transients using this plugin: https://wordpress.org/plugins/artiss-transient-cleaner/ and they reported that it did indeed stop the import from running.

Let me know if you are able to test this out on a staging server with the default theme.

Thanks,
Sky

[Sky]

Hi Rich,

I was able to import this file with no issues. Aggregator is a cloud based service, and not a plugin, so there is nothing to reinstall.

Do you have access to a staging server? I would try this with the Twenty Seventeen theme enabled, and all other plugins disabled, to see if there is a theme or plugin conflict. You can read more about the troubleshooting process here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Also, you might try enabling WP_DEBUG and WP_DEBUG_LOG, and see if any errors are thrown during the process. You can read more about this process here: https://codex.wordpress.org/Debugging_in_WordPress. Once enabled, try the import again. Any errors should be recorded in wp-content/debug.log.

Let me know how this goes.

Thanks,
Sky

[Sky]

Hi again,

You might check out this extension in our extensions library: https://theeventscalendar.com/extensions/linked-post-type-instructors/

However, I’m not sure if this is what you’re wanting to do: it’s integrating another post type into the event post type by association. We already do this with Organizers and Venues, which are their own post types.

Let me know if that helps.

Thanks,
Sky

[Sky]

Hello,

You can try the mini calendar, or one of the other views listed here: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Hope that helps!

Thanks,
Sky

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