[Sky]

Hi there!

Thanks for reaching out! I will try to help with your questions.

You can use the same Aggregator license on up to 10 sites. It is limited by how many imports you perform each day, and the limit would be shared across all the sites you use that license on.

The Events Calendar Pro plugin in not required for using Aggregator. You can check out the benefits that the Pro plugin provides by visiting its product page.

Hope that helps! Please let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi Jim!

Thanks for reaching out! Unfortunately, we do not handle product support or feature requests here in the Pre Sales forum. However, I can direct you to the places where you can get help with those things.

For help with the free Events Calendar plugin, please visit the support page on the WordPress.org forums.

To make a feature request or to suggest improvements to our plugins, check out our User Voice Forum.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there!

This happens when other plugins like Yoast SEO add columns to the events interface. To fix this, you can install our free Advanced Post Manager plugin which will also allow you to have advanced control over the Events post type interface.

Hope that helps! Let me know if you have any further questions.

Thanks,
Sky

[Sky]

Glad you were able to find a solution!

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Andre!

Thanks for reaching out. I will try to help you with these issues.

I’m sorry to hear that the Photo View’s sort order is causing you confusion or poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting to how your site is working.

The events are in order if you look at the top of each Photo View item in relationship to the top of the page (not in relationship to each other). Said another way, if your browser’s address bar is the North Pole, all the Photo View items are in order by the earlier start dates being “more north” than later events.

These 2 screenshots may be of further help:

• 1, 2, 3
• 4, 5, 6, 7, 8, 9, 10, 11

Does this make sense?

If you’d like to see the sorting script improved, feel free to suggest it as an enhancement at our plugins’ UserVoice page.

To control the space under each event in the photo view, you can use the following CSS snippet, adjusted to your needs:

#tribe-events-photo-events .tribe-events-photo-event {
margin-bottom: 10px;
}


Hope that all helps! Please let me know if you have any questions.

Thanks,
Sky

[Sky]

Mark,

Great! Glad to hear that you further tracked down the cause of this. I have created a feature request ticket for this. However, the dev team will need to assess it and our next scheduled release is already pretty full. So, no guarantees about if and when this will happen.

Is it possible to temporarily change your configuration until this is looked at?

I am going to change this ticket to “pending fix” and someone will follow back up with you here once this has been a) completed and pushed out in a release, or b) declined as a modification.

Let me know if you have any other questions about this in the meantime.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the ticket sales dates. I will try to help you get this sorted.

Can you tell me what you have set for Events > Settings > Display > “Datepicker Date Format”? Is it possible that what you have selected here has the month and day switched from what you are expecting?

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the tickets displaying in the admin. I will try to help you get this figured out.

There seems to be an issue on WP Engine when Object cache is enabled. For the time being, you will need to flush your cache after adding the ticket. You can do this by going to WP Admin > WP Engine > General Settings > and click Purge All Caches after creating a ticket.

Let me know if this works for you!

Thanks,
Sky

[Sky]

Hi there!

To control which sidebar shows on your events pages, you will need to select a template that has the code to output the sidebar. In Events > Settings > Events Template, you can choose between the default events template, the default theme page template, and any custom page templates you have created.

So, you will need to:

1) Create the custom template
2) Enable it in this setting

To create the template, I would start by making a copy of your theme’s default page template, and then modify it to use the sidebar of your choice. You can find more information about creating custom WordPress templates here: https://developer.wordpress.org/themes/template-files-section/page-template-files/

To learn more about adding a sidebar to your template, check out the documentation for adding sidebars: https://developer.wordpress.org/reference/functions/get_sidebar/

Hope that helps! Please let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Rob!

I’m sorry to hear that you’re having issues with the venue displaying for your events. I will try to help you get this sorted.

By default, the venue does not display in the photo view, though it does in the list view. However, looking at your list view, it appears to have been heavily modified. Are you using a custom template override for the list view? Has the venue output been removed from the template? What happens if you temporarily remove the custom template and let the default list view template show? Does the venue display then?

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

This is indeed possible. Before using the sandbox mode on your site, you will need to setup sandbox accounts for both Merchant and Buyer to fully test. This can be done at https://developer.paypal.com/developer/accounts/

When you enable Tribe Commerce in Events > Settings > Tickets, the PayPal settings will show. One of these settings is “Enable PayPal sandbox.” You will want to check this, and then use your PayPal Sandbox Merchant account email for the “PayPal email to receive payments” field. If I remember correctly, you need to check “yes” on the two following questions about IPN settings even if you haven’t actually done so.

Hope that helps! Let us know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Silke!

When I look at that link, I am still seeing the exact same issue as before. Next month won’t load and there is a 404 not found error for the ajax file.

Can you check something for me? What do you have set in Events > Settings > Display > “Datepicker Date Format” ?

We recently became aware of a bug when this is set to any date format that uses “.” as a separator, that prevents prev/next links from working. I have not seen any of these cases have the same ajax error that your site was showing, but it might be worth looking into.

Thanks,
Sky

[Sky]

Mark,

I ran this by one of my superstar colleagues here, and he is finding this message when trying to import from your site:

PHP Warning: file_get_contents(https://www.lindahall.org/wp-content/uploads/sites/5/2018/03/Shefchik-d-2014-Scotland-002-Killin-042e-345-Day-Six_Mark-c-comp2-e1520260666500.jpg): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden

We’ve looked at the records from the Aggregator server, and everything is a-ok on it’s end for the imports you’ve tried.

The consensus seems to be that there is something in your server configuration, perhaps in .htaccess that is preventing the images from being served properly to the client. Unfortunately, there’s not much more I can suggest to look into other than that.

Where is this site being hosted, out of curiosity?

I’ll ask around some more to see if there’s anything specific you could look for in your configuration that could be causing this, and let you know what I find. In the meantime, you might check out your php.ini and .htaccess to see if anything has been added to tighten up security etc that could be causing this.

Thanks for your patience,
Sky

[Sky]

Hi Andrew!

When using WooCommerce as the payment gateway with our plugin, there is a shopping cart page that multiple events can be added to. While our plugins don’t included any functionality for discounts, there are a few plugins out there that work with WooCommerces to do so.

Hope that helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Mark,

Great! I’m glad that took care of the date range issues. That just leaves the problem with the images.

I should note that I did see a few different results when checking the header information, after running it a few times. Once, I saw the 200 ok message, another time a permanent 301, and then the 403. I tried to use another online http header checker tool, several others actually, and got different results. But some seem to not support more than the main site url. But this is from the same tool I’ve been using to troubleshoot other image importing issues in the past, so not sure what’s going on.

I would normally look at resource headers in the Chrome Developer Tools, but it seems that it doesn’t work when loading the file in the browser directly, rather than as an asset on a complete webpage.

If I curl it, I get the following message:

curl: (60) SSL certificate problem: self signed certificate in certificate chain
More details here: http://curl.haxx.se/docs/sslcerts.html

If I add the flag to ignore the SSL, it does return a 200. If I curl the http url, I get a 301.

To be honest, I’m no expert in this particular aspect of web development, so I’m not sure how to interpret potential issues from the rest of the header information. I ran curl on my personal website, and got the same header results. shrug

When I import from our demo site https://wpshindig.com/events/ I do see the featured images being pulled in. Can you try running an import from that URL and see if the images are getting imported? We will at least know what side of things the issue is on.

Thanks,
Sky

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