Donation

[Henry Mentink]

Hi

On this page: http://veerhuis.nogmeebezig.nl/event/test/

I have a (dutch) event with a donation payment. However when i fill in more than 9 euro’s (f.i. € 10) this is not visible in the total amount just right, above the donate button.

Please advice

Kind regards
Henk

[Sky]

Hello Henk,

I’m sorry to hear that you’re having issues with the donation display. I will try to help you get this sorted.

Can you try temporarily switching to the Twenty Seventeen theme and disable all other plugins, and see if the issue is still there? If you don’t have a staging site, you can try the WP Staging plugin to quickly create one for testing.

Let me know how that goes.

Thanks,
Sky

[Henry Mentink]

Hi Sky,

There is no need to deactivate anything on my website, because the issue is in donation screen running in an iframe, not the website. When viewing the donation screen outside the iframe the issue remains. Please check https://www.eventbrite.nl/tickets-external?eid=46223494717&ref=etckt&v=2 and fill in ’20’ for instance. Thank you.

Kind Regards,

Maarten Villerius

[Sky]

Maarten,

Thanks for the additional information. I looked at the Eventbrite link, and noticed something interesting. When the interface loads on a desktop screen, it works as it should. However, if I shrink my browser size down to mobile width and reload the page, it works incorrectly as you described.

This is an issue with Eventbrite, and we have no control over how the iframe contents works. I’m going to see if we have a process for letting them know about any bugs in their platform, but in the meantime, you might try contacting them to see if this is something they are working on and if there is a workaround.

https://www.eventbrite.com/support/contact-us

I’ll ask to see if there’s anything we can do from our end, and get back to you.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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