Double Charge Mistake

[elizachris84]

On my account, I was charged twice for Events Pro (both March). I’m only using the one license on one account. I am using the key from the first one in March. The second March one was a mistake. Can it be cancelled and refunded?

[Sky]

Hi there!

I’m sorry to hear about your issues with the extra license. We’d be happy to cancel and refund your money.

I do not see any licenses for Events Calendar Pro on this account, but do see two licenses for Aggregator. Is this the product that you are referring to?

In any case, to request a refund, please send your request through the form on the Refunds page and explain your situation.

If you do not hear back within a couple of days, please let me know in this post and I will verify that your request has been received.

Thanks!
Sky

[elizachris84]

Thank you, Sky! I will go the avenue you suggested.

Best,

Elizabeth Berg

Recruiter/HR Specialist

[cid:[email protected]]

Click the link below to check out what new support services and events are on our calendar this month!
http://www.withalittlehelp.com/events-calendar/

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[Sky]

Great!

Take care,
Sky

[elizachris84]

Oh my! So sorry! What I meant to write was: On my account, I was charged twice for Events Pro (both March). I’m only using the one license on one account. I am using the key from the first one in March. The second March one was a mistake. Can it be cancelled and refunded?
Thank you!

[Sky]

Hi again,

To request a refund, please visit the Refunds page and fill out the form at the bottom.

Thanks!
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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