What happens when someone uses the same email to purchase a second time?

[Emilio]

What happens when someone uses the same email to purchase a second time?

[Emilio]

*The question is regarding the Event Tickets Plus plugin.

[Sky]

Hi there!

If you purchase the plugin a second time, both licenses will show up in your account.

Hope that helps!

Thanks,
Sky

[Emilio]

Oh.. I mean when an attendee uses the same email to purchase a second time, is it possible or not, and what happens in any case?

Thanks!

[Sky]

Hi again,

Oh, I gotcha now. Attendees can purchase multiple tickets. The process is the same, and if you have login enabled, they will see each ticket listed separately when they log in. Otherwise, they will receive an email confirmation for each purchase. Each ticket has it’s own unique ticket id and security code.

Let me know if that helps!

Thanks,
Sky

[Emilio]

Great, thanks a lot Sky! 😀

[Sky]

Awesome! Glad I could help!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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