[Sky]

Hi there,

There is currently a bug when using the tribe_events shortcode where the title that has the current view information is not showing. Our developers have been working hard on a fix, and this should be taken care of soon.

I will attach this thread to the bug ticket, and someone will follow up with you here to let you know when the fix has been released.

Please let me know if you have any questions about this in the meantime.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

When importing from meetup.com, you should be able to import all of the events for the group, or target specific events. Just use the relevant URL for either case.

The import will also follow your settings in Events > Settings > Imports in the “Global Import Settings” section for how far in advance to import events.

Hope that helps! Please let me know if you have any additional questions.

Thanks,
Sky

[Sky]

Hi Paul,

I’m sorry to hear that you’re having issues with the timezones on recurring events. I will try to help you get this sorted.

Can you verify a few settings for me?

What do you have set in WordPress > Settings > General > Timezone?

Also, what is set in Events > Settings > General > Time zone mode?

Do you have a link to the other thread you saw about this that you think is the same?

Thanks,
Sky

[Sky]

Hi there,

Please note that we are limited in the amount of support we can provide for customizations such as this.

From looking at the code, it seems that you are explicitly overriding the post types that enabled in the feed. I would just add “tribe_events” into the array that you are merging with the post types handled by the Post Type plugin.

Basically, try array( 'post', 'tribe_events' ) instead of just ‘post’

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the export button. I will try to help you get this sorted.

When I download the file from there, for some reason all the events have 2019 for the year. I am not seeing this happen on my local test install.

Can you try temporarily switching to the Twenty Seventeen theme and disabling all other plugins to see if this could be a theme or plugin conflict? You can read more about this troubleshooting process here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ Make sure to clear any caches after making the changes.

Let me know if it behaves differently in that configuration.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the calendar display. I will try to help you get this sorted.

Am I correct in assuming that you have set the Events URL slug in the events settings to “classes?” Can you make sure this is still setup properly, and resave that setting? Once you’ve done that, visit your site’s “Permalink” settings page in WordPress Settings. Just loading this page will reset your permalinks.

Does the page display correctly after doing that?

If not, the next thing I would try is to test for a theme or plugin conflict. You can read more about this process by visiting our Testing for Conflicts Guide.

Hope that helps! Please let me know how that goes.

Thanks,
Sky

[Sky]

Hi Paul,

Thanks for reaching out. I’d be happy to help with your questions.

Within the event that has the tickets, you can see the orders and attendees by clicking the “view orders” and “view attendees” buttons at the top of the tickets interface.

If you are using WooCommerce for processing your ticket sales, you will also be able to see the orders within WooCommerce > Orders. Note that there are also a few settings in Events > Settings > Tickets for determining when to generate attendee data and send out ticket emails.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

It appears you have created 4 separate threads for this issue. I’m going to close this one as it’s a duplicate.

Thanks,
Sky

[Sky]

Hi again,

Thanks so much for trying that out. Just to let you know, RSVPs and Tickets have a certain degree of separation behind the scenes, so I’m not sure if this test was conclusive.

Were you also seeing problems with the RSVP custom fields with Avada activated?

When I test ticket stuff locally, I usually just leave the price field blank. You can then go through the checkout, but not need to actually process a payment. Can you try this with Twenty Seventeen and other plugins disabled and see if you get the same results?

I would like to make sure before we assume that it’s your theme causing the issue.

Thanks,
Sky

[Sky]

Hi again,

Great! I’m glad you were able to find a solution.

Please let us know if you have any issues or questions in the future.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

In the shortcode you provided, you are loading any events that are tagged with whatever tags are associated with those two ids. Are you meaning to specify by tag? Or are you trying to specify the two events in particular? There unfortunately isn’t a way to load specific events by their ID within the widget shortcode.

Let me know if that helps, or if you have any additional questions about this.

Thanks,
Sky

[Sky]

No Problem!

Thanks,
Sky

[Sky]

Hi again,

It sounds like you may have some javascript errors happening in the admin area too. You can inspect the page and look in the “console” tab to see what the errors are.

I would try to get everything working with Twenty Seventeen and all other plugins disabled as the first step. Can you explain in more detail what you mean by “the events are not displayed at all?”

Are no events showing on your main calendar page? Can you visit a single event page? Do you still see the events in the admin area?

Also, can you please provide your system information?

Thanks,
Sky

[Sky]

Hi again,

You could certainly add some logic to determine the email address to use in each case, but this is a bit beyond what I could help you with here in the forums.

If you do wish to go forward with changing it to a single email for all RSVPs, here is the snippet you would use:

https://gist.github.com/skyshab/6a3e0bd6bb46ddb2556560fb8fe6ddf6

You just need to add that to your child theme’s functions.php file or to a functionality plugin, and edit the email address you would like to use.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi Rich,

I’m not sure how or why the theme would override a plugin widget’s title. I would doublecheck to see if there is a way to change this in the theme settings somewhere. Hardcoding something like that into a theme seems like a bad practice.

You may have to reach out to the theme developers for help with this, as we are unable to provide support for third party themes or plugins.

Thanks,
Sky

[Author]

Posts