[Sky]

Hello,

Great! Glad to hear you were able to get it sorted.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Our plugins have easy to customize templates. You could create a custom template to replace the default single event template. For more information on template customization, check out our Themer’s Guide.

Adding pagination and changing the permalink structure may also be possible, but this a bit beyond the scope of what I can help with here in the forums.

Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question! Please note that we are a bit limited in the amount of support that we can provide for customizations here in the forums. That being said, I will try to get you pointed in the right direction.

There is unfortunately not a way built in to the plugin to create a custom order for the categories in the filterbar. It is possible to achieve, but it will take a bit of customization using PHP.

There is a WordPress “filter” on the output of each filter in the filterbar. We can use this to provide a custom value for the list of categories. We also have access to the filter name, which we can use to make sure we only replace the one we want.

Here is a snippet showing how to replace the values with our own:

add_filter( 'tribe_events_filter_values', 'testing_tribe_filters', 100, 2 );
function testing_tribe_filters($items, $slug) {
if( $slug === 'eventcategory'){
// provide custom order for $items array here
$items = $new_items_array
}
return $items;
}


All that’s missing is to create the new array of categories and assign it to $items. This may be tricky because you have several top level categories, and you would need to either hard code the entire list with all the required data for each, or apply some logic here to re-order everything.

Here’s what the structure of the array looks like:

Array (
[0] => Array (
[name] => Category Name,
[depth] => 0,
[value] => 42,
[data] => Array (
[slug] => category-name
),
[class] => tribe-parent-cat tribe-events-category-category-name
),
)


I hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

John,

Glad we could help!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

In order to add the venue information there, you would need to create a custom template. For more information about working with custom templates, please read through our Themer’s Guide.

You would basically want to copy the template from the-events-calendar/src/views/single-event.php into [your-theme]/tribe-events/single-event.php and then make your modifications. To see how to add the address and venue information, check out the-events-calendar/src/views/modules/address.php

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

From your system information, it does not look like Events Tickets Plus is installed.

A few things to check. Make sure you also have Event Tickets installed and active. Then, install and activate the Events Tickets Plus plugin through the WordPress “Plugins” interface. Once activated, you will then see the field to enter your License key in Events > Settings > Licenses.

If you tried to enter this before activating the plugin, there’s a good chance you actually entered this in the field for Event Aggregator. Since you describe seeing a notification about Event Aggregator, I’m guessing this is what is going on here.

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the Community Events page. I will try to help you get this sorted.

To begin, could you please share your system information with me?

Next, I am not seeing either the Venue section or the Organizer section when I visit your Community Event “Add” page. Do you see these sections when you visit the page in incognito mode or logged out of your site?

When trying to recreate this on my local install, I am not seeing these issues. Once you provide your system information, I may be able to better match your plugins and configuration.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

The easiest way to remove this would be to click the link and let it generate the data. This information is just stored in the post meta. If you are not using maps anyway, this will not affect your site performance.

Your other option would be just hide the notice with CSS.

Hope that helps! Please let me know if you have further questions about this.

Thanks,
Sky

[Sky]

Hi Karen,

Can you tell me where you see a field for an upload size limit? I’m not sure where this setting is that you’re referring to.

In general, a Kilobyte is abbreviated as KB.

Thanks,
Sky

[Sky]

Hi Cathie,

Thanks for reaching out. I will try to help with your questions.

While our plugins do not have any Membership capabilities built in, they are extendable in a way that they should be able to modified to work with other Membership plugins.

I’m not familiar with WP Types and Views. However, our events are built using standard WordPress practices for custom post types, so there’s good chance that any plugin that works with Post Type functionality would work with our plugins.

Our events do store the date of the event in a separate meta field than the post publish date.

All of our premium plugins come with a 30 day refund period, so feel free to try them out with your other plugins to see if they will work before committing to anything.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

It sounds like you were able to get this sorted?

Please let us know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

I’m glad you were able to get it sorted!

Keep an eye things, and if you see this behavior with any other events, please let us know.

Thanks,
Sky

[Sky]

Hi Shiloah,

Thank you for verifying that for me. It sounds like it is indeed a problem being caused by a conflict with your theme. If the field values had been saved in the database, they would be showing in the Details column when you switch to Twenty Seventeen. Unfortunately, it sounds like they were not saved.

I’m not sure there is anything further I can do to actually fix this problem from the Avada side of things. However, we can try to gather more details about what is actually going wrong. It may be something that can be addressed by the Avada developers.

If you would like to continue troubleshooting, the next step would be to enable WP_DEBUG and WP_DEBUG_LOG. Once enabled, try going through the ticket purchase process again. Afterwards, check your wp-content folder for a debug.log file.

If you provide me with the contents of the log file, I can take a look and see if there are any clues to the problem.

Thanks,
Sky

[Sky]

Hi there,

Can you try updating to the latest versions of our plugins? I see that Event Tickets Plus and Events Calendar Pro are a few versions behind in your system information.

Let me know if the settings show after updating.

Thanks,
Sky

[Sky]

Hi there,

It is possible to add this information, but it would require creating a custom template. Please note that we are limited in the amount of support we can provide for customizations like this. That being said, I will do my best to get you pointed in the right direction.

Basically, you just copy the template you wish to modify into your child theme in a folder named “tribe-events” and the custom template will be used instead. You can read more about this process here: https://theeventscalendar.com/knowledgebase/themers-guide/

From the screenshots you’ve posted, it looks like you are using the “photo” view in this case. To modify this view, you would copy the file from events-calendar-pro/src/views/pro/photo/single-event.php to [your-theme]/tribe-events/pro/photo/single-event.php.

To figure out the code that you would need to insert here, check out the list template that has this information in it: the-events-calendar/src/views/list/single-event.php

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

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