Incorrect times are shown for recurring events.

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  • August 15, 2018 at 2:01 pm #1598439
    spjones77
    Participant

    I see that this is an issue raised by other people but their solution involved changing code that I’m not skilled enough to do.

    I’ve just purchased the pro version just for the recurring feature and now find that I cannot use it because the event times are being shown incorrectly.

    Please could you assist?
    Many, many thanks,
    Paul.

    August 15, 2018 at 2:06 pm #1598448
    spjones77
    Participant

    As you can see from the screenshots, the original event is set for 10-12 am, but the recurring event is for a completely different time.

    Please could you help?
    Thanks,
    Paul.

    August 17, 2018 at 9:50 am #1600029
    Sky
    Keymaster

    Hi Paul,

    I’m sorry to hear that you’re having issues with the timezones on recurring events. I will try to help you get this sorted.

    Can you verify a few settings for me?

    What do you have set in WordPress > Settings > General > Timezone?

    Also, what is set in Events > Settings > General > Time zone mode?

    Do you have a link to the other thread you saw about this that you think is the same?

    Thanks,
    Sky

    August 17, 2018 at 9:57 am #1600032
    spjones77
    Participant

    Hi.

    Thanks for the reply.
    I don’t think It’s an issue with time zones.
    The original event is for 120 minutes 10 to 12. The recurring events change to an 8 am to 5 pm event.
    I would understand if the event had changed to a different time but for the same duration. But the duration has completely changed also.

    Hope you can get to the bottom of this.
    Thank you.

    August 20, 2018 at 4:28 am #1600956
    spjones77
    Participant

    I have removed all of the events that have this issue and recreated them. All future instances now have the correct date.
    I guess that the case can be closed, but it is concerning that we don’t know why this happened.

    August 20, 2018 at 7:36 am #1601186
    Sky
    Keymaster

    Hi again,

    I’m glad you were able to get it sorted!

    Keep an eye things, and if you see this behavior with any other events, please let us know.

    Thanks,
    Sky

    September 11, 2018 at 9:35 am #1618594
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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