[Sky]

Hi Tim,

We have just become aware of an issue with the featured images not importing. However, I’ve not heard anything about missing text. Can you provide more details about that? What type of content is missing? Was it formatted HTML or just plain text?

I will attach this thread to the bug ticket for the featured images, and as soon as a fix is released, someone will follow up with you here to let you know.

Thanks,
Sky

[Sky]

Hi again,

I looked deeper into this, and there is definitely something strange going on here from our end. I’ve found that there is a snippet for disabling the ticket email completely, but our settings suggest that all you need to do is uncheck all of the boxes.

We are going to follow up on this and try to make the process clearer.

In the meantime, can you try adding the following snippet to your child theme’s functions.php file or to a functionality plugin?


/* Disable tickets emails for Woo */
add_filter( 'wootickets-tickets-email-enabled', '__return_false' );

/* Remove the message 'You'll receive your tickets in another email' from the Woo Order email */
add_filter( 'wootickets_email_message', '__return_empty_string'


Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi again,

I actually brought this up in a meeting yesterday, and I will be able to work on this in the next few weeks.

If you can continue with your workaround for awhile longer, I will let you know when the functionality has been added.

Thanks for bringing this to our attention!

Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the Eventbrite plugin. I’ll try to help you get this sorted.

For the “reduced functionality” in the event admin: it appears that your site has lost its connection to Eventbrite.com. Go to Events > Settings > APIs and click the “refresh your connection to Eventbrite.com” button, or reset up your connection if this is empty.

On the front end, I am seeing a bunch of Javascript errors in the console that may be preventing the rest of the scripts from firing properly. Some of them seem to be coming from within your theme. Can you try temporarily switching to the Twenty Seventeen theme and disabling all non event plugins to see if the problem is still there? You should clear any site caches after making these changes.

You can read more about this troubleshooting process in our Testing for Conflicts Guide.

Let me know how that all goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the calendar display. I will try to help you get this sorted.

Can you please try the troubleshooting steps outlined in our Testing for Conflicts Guide to see if this can be related to your theme or another plugin you are using? I would like to know if this issue persists with just the Twenty Seventeen theme and Events Calendar plugins enabled, and everything else disabled.

If you don’t have a staging site to test this on, you can use the Healthcheck plugin to view the site in this configuration without affecting the experience of your users.

Let me know how that goes!

Thanks,
Sky

[Sky]

Hi Florian,

It looks like your other ticket is still open. Can you please continue to trying to solve your problem on the original thread? https://theeventscalendar.com/support/forums/topic/calendar-not-working-6/

I’m going to close this thread as it’s a duplicate of the other.

Thanks,
Sky

[Sky]

Hi there,

Glad to hear you got it sorted!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your issue.

I can see what you described when visiting your site. I noticed that if I navigate forward one month and then back, the correct events show. But upon loading, they are mixed up like you said.

I am unable to replicate this on my local test site. I would start by working through the troubleshooting steps outlined in our Testing for Conflicts Guide to see if this is being caused by your theme or another of the plugins you are using.

Give that a try, and let me know how it goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having display issues with your calendar. I will try to help you get this sorted.

I am unable to reproduce this when looking at your site. Is https://www.wedge.coop/calendar/ the same site you are experiencing this on? I checked with both Chrome and Firefox on Mac.

Can you tell me what browser and operating system you are experiencing this on? Do you see the same thing when viewing pages in an incognito browser window?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. This is actually a known issue that just came to our attention, and we are working to get a fix released.

I’m going to attach this thread to the bug ticket, and once an update is available, someone will follow up with you here to let you know.

Thanks so much for letting us know about this, and please let me know if you have any questions in the meantime.

Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Unfortunately, there are no settings in the admin to change the “from” field. In order to customize this, you would need to add a short snippet to your functions.php file. The exact code, however, will depend on what type of tickets these are.

Can you tell me which ecommerce solution you are using to process your ticket sales?

And would you need to do this for RSVPs also?

Thanks,
Sky

[Sky]

Hi again,

Glad I could help!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Ryan,

Great! If you don’t hear back about the extension and need to pursue a workaround, just let me know.

Thanks for your patience.

Sky

[Sky]

Hi again,

Thank you for providing your system information.

I’m wondering if this could be related to your theme? Our plugins don’t use the term “Widget Area” as a default for the Widget Title, so I’m not sure how that could be showing like that.

Can you try temporarily switching to the Twenty Seventeen theme and disabling all other plugins and see if this changes anything?

If you would like to read more about this troubleshooting process, check out our Testing for Conflicts Guide.

Let me know how that goes!

Thanks,
Sky

[Sky]

Hi again,

Thank you for providing the screenshots.

When you visit the “Attendees” panel for this event, do you see the data collected from these custom fields in the “Details” column if you click the “view details” link?

Also, are you able to reproduce this behavior if you temporarily switch to the Twenty Seventeen theme and disable all other plugins? If you can test this out with the bare minimum of plugins enabled, it may help us to find a conflict. Do you have a staging site to be able to do testing like this?

You can read more about this troubleshooting process in our Testing for Conflicts Guide.

Thanks,
Sky

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