[Sky]

Hi there,

I tried out different roles to see which could view the attendees and orders tabs, and it seems that you need to be either an editor or administrator. I looked at all of the permissions, and there doesn’t seem to be a special one just for that, so it must be using “edit_others_tribe_events” which unfortunately also allows them to create, edit, and delete others events.

You can read more about the roles and permissions for our plugins here: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Hope that helps. Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’ll try to help you figure out the issue.

Can you share the contents of the email with me so I can see exactly what you mean?

Are you using WooCommerce for your ecommerce solution?

If you make another test purchase, do you see the same behavior?

Thanks,
Sky

[Sky]

Hi again,

Awesome! Glad that worked for you.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Thanks for new video link. I was able to view that and see the issues you described. We did put out a hotfix release today that had to do with the venues and organizers, but what I saw in your video was something different.

To me, that looks like some admin css is overriding our plugin styles. Haven’t seen anyone else report this, nor can I reproduce it on my end.

Can you try temporarily switching to the Twenty Seventeen theme and disabling all other plugins to see if that makes the issue go away? You can read more about this troubleshooting process here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
Basically, if it’s related to a specific plugin or theme, we can further track down the issue.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi again,

Oh yes, the issue with the venues and organizers! That had us scrambling yesterday for sure.

Thank you for the additional information regarding the 404 error issue. Unfortunately, none of your images were uploaded. Not sure if you are replying from email, but images don’t seem to work with that. You can upload images in the editor from desktop.

Thanks,
Sky

[Sky]

Jane,

Great! Glad everything is working for you now.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let us know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi again,

Thanks so much for providing that!

We have discovered at least part of the problem with this, and are working hard on a solution.

It seems that only venues and organizers that were created by your user are showing up when creating an event.

As a temporary workaround, you can visit and resave and organizers or venues to get them to be attached to your user account when you go to create a new event.

I have attached this thread to the bug ticket, and we will follow up with you here to let you know once we have released a fix.

Please let me know if you have any questions in the meantime.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

Do you mean when you go to create an event and select the venue?

If so, this is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known bug that we just became aware of. I’ve created a bug ticket for the problem, and am attaching this thread to the ticket. As soon as this bug has been fixed, we will follow up with you here to let you know. In the meantime, a possible workaround is to re-save any venues or organizers you need so they show up under “mine” in the list. This may not be feasible if you have a lot of organizers or venues and need to add a lot of new events, but it may help in some cases until we can get a fix pushed out. You can also try downgrading to the previous version of the Events Calendar.

Thanks so much for reporting this, and please let me know if you have any questions in the meantime.
Sky

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