[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

This is a good question, and has been asked by a few others. It seems that it will scan tickets to other events, and this may not be obvious to the person scanning them in. We have a bug ticket open for this. I am attaching this thread to it, and we will follow back up with you here once a solution has been found.

I will also suggest that we make the answer to this clearer on the knowledgebase article.

Thanks, and let me know if you have any other questions in the meantime.

Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Can you tell me what you have set in Events > Settings > General > “Recurring event instances”?

If this is checked, only the first event of the series will show in list view.

Hope that helps! Let me know if that is causing what you are seeing, or if you have any additional questions.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’ll try to help with your issue if I can.

Looking at how this works, I can see why they chose to solve the problem of concurrent events that way, but I agree that it looks confusing. Unfortunately, I’m not sure I have any quick suggestions on how this could be implemented differently. If you have a solution that you’d like to try, I could offer some tips on identifying the elements you would like to modify with CSS.

You could also make a suggestion in our User Voice forum, though that’s not going to be much help in short term.

Sorry I don’t have a better answer for you! If you have any specific questions about customizing the calendar styles, please let me know.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

Our plugins interact with WooCommerce, but any further payment processing functionality would be on the WooCommerce side of things. If there is a plugin for WooCommerce for that payment option, then it will work with our tickets plugins.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with one of your users. I will try to help get this sorted if I can.

You can check out this article to see which permissions are used by our plugins: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

But basically, Editors and Admins should be able to create new events.

If you have modified the capabilities for that user, I would check to make sure all the ones listed on that page are enabled for them.

Hope that helps.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with your site. I will try to help you get this sorted.

I took a look at the calendar at https://jeanettewilson.com/events/ and everything seems to be working for me. I can navigate back and forth using the prev/next links, and I can search using the datepicker.

Can you tell me what browser you are viewing the site with? If you try a different browser are you still seeing the issue?

Is there a specific page that you are seeing this behavior on? If so, can you share that link with me?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry that you’re experiencing issues with the calendar display. I will try to help you get this sorted.

I was able to reproduce this on my end when using the “classic header” and “Full” styles.

This doesn’t seem to happen if I select “Tribe Events Styles.” You might see if that could work as a temporary solution.

Another CSS fix would be to use this:

#tribe-events-content {
width: 100%;
}


I will create a bug ticket for this, and attach this thread to it. As soon as a fix for this has been released, we will follow up with you here to let you know.

Thanks so much for reporting this. Let me know if you have any other questions in the meantime.

Sky

[Sky]

Hi again,

Awesome! So glad that helped.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there,

I took a look, and I’m not sure what the difference is, as there is no width being applied to that element but it is working. If this displays ok with Twenty Seventeen, that means it’s a theme conflict. Unfortunately, we are limited in how much support we can provide for customizations and issues with third party products.

With Pro active, can you try this variation of the CSS snippet:

#tribe-events-content {
width: 100%!important;
}


Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi there,

Thanks for providing the screenshot.

Can you share your system information with me?

Also, can you share screenshots of the the order and attendee tabs for that particular old order?

Lastly, can you clarify something for me? If you make a new test ticket purchase, is it just that one old ticket that is getting added to the emails, or does it keep adding more tickets each time you try this?

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I’d be happy to help with your question.

It looks like in your CSS, the “.post-content” class doesn’t actually exist on the page in that order.

If I remove that completely, it seems to work.

So,


#wrapper h2.tribe-events-single-event-title {
// my styles
}


Let me know if that helps!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the calendar on mobile devices. I will try to help you get this sorted if I can.

I was able to fix the issue with the content being hidden by adding the following CSS.


#tribe-events-content {
width: 100%;
}


I’m not sure what’s missing on your site that this needs to be added. The site is loading the various stylesheets for mobile styles.

I also noticed though, that the month calendar didn’t seem to be displaying in its compact mobile format for the month view. It shows the full event titles instead of just “dots” on days with events.

If you temporarily switch to the Twenty Seventeen theme and disable all other plugins, do you still see these issues?

Thanks,
Sky

[Sky]

Hi Colleen,

Thanks for reaching out to let us know. I have flagged the support article as being “out of date.”

Were you able to figure out how to generate an API key by following the link? Let me know if you need help with it.

Thanks,
Sky

[Sky]

Hi again,

So glad to hear that the update fixed that for you!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Sarah,

I’m sorry to hear that you’re having issues with the Event Aggregator. I will try to help you get this sorted.

Your license appears to be ok. Can you tell me in more detail what you mean by “not working?”

If you are trying to import from a URL or a file, can you share that with me here so I can try it out on my end?

Thanks,
Sky

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