Email Notification Issue

[match2paper]

I am using event tickets plus. Im doing some testing and I purchased a ticket back in march and then I just purchased a different ticket current day. However the email notification I received has both tickets the one for March still in the email. Im not sure why when this event has passed. I opened email.php and I cannot see where this is referenced or what I need to remove. Is there a setting or something I need to do to make this change. I would like the email to only list the tickets that are purchased in the order they just made.

[Sky]

Hi there,

Thanks for reaching out. I’ll try to help you figure out the issue.

Can you share the contents of the email with me so I can see exactly what you mean?

Are you using WooCommerce for your ecommerce solution?

If you make another test purchase, do you see the same behavior?

Thanks,
Sky

[match2paper]

Its the standard ticket email that gets setup, yes I am using woocommerce integrated. When I purchase tickets it is showing the old events that I have paid for in the past. Please see attached.

[Sky]

Hi there,

Thanks for providing the screenshot.

Can you share your system information with me?

Also, can you share screenshots of the the order and attendee tabs for that particular old order?

Lastly, can you clarify something for me? If you make a new test ticket purchase, is it just that one old ticket that is getting added to the emails, or does it keep adding more tickets each time you try this?

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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