[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues adding venues to your events. I will try to help you get this sorted.

I’ve seen a few other people saying similar things, but I have not figured out what is causing this yet.

Could you possibly provide a database dump of your site? You can read about doing that here: https://codex.wordpress.org/Backing_Up_Your_Database

There are a few plugins listed there that should be pretty easy to use for this.

If you can load that to a file sharing service like dropbox, and post the link here, that would be really helpful.

Thanks,
Sky

[Sky]

Hi Martin!

Thanks for reaching out. I’d be happy to help with your question.

This is not something our plugin can currently do out of the box, but the feature is planned for sometime in the future. You can vote on this being included by visiting our User Voice page: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

Otherwise, customers have reported having luck with this paid extension for WooCommerce, if you are using that for your ecommerce solution: https://woocommerce.com/products/follow-up-emails/

Hope that helps!

Thanks,
Sky

[Sky]

Hi Josh,

Thanks for reaching out. I’d be happy to help with your question.

Eventbrite events are just like any other events, except for the ticket interface. You can either import events into WordPress from Eventbrite.com, or you can create events like normal and then push them to Eventbrite. But the events themselves show up in our calendar with all of the other events.

You can read more about the features of the Eventbrite Tickets plugin here: https://theeventscalendar.com/product/wordpress-eventbrite-tickets/

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your questions.

You can address this with the following snippet:

add_action( 'pre_get_posts', 'my_pre_get_posts' );
function my_pre_get_posts($query) {
if (!is_admin() && $query->is_main_query()) {
if ($query->is_search) {
$meta_query = array();
$meta_query[] = array(
'key' => '_EventStartDate',
'value' => date('Y-m-d').' 00:00:00',
'compare' => '>=',
'type' => 'DATETIME'
);
$query->set('meta_query', $meta_query);
}
}
return $query;
}


Just add that to your child-theme’s functions.php or a functionality plugin.

You can read through the thread where that code was provided here:

Exclude past events from WP search

There were a few different snippets that worked for different people, but I would start by trying the one I pasted here.

Events can be exported using the default WordPress tools. You can read more about that by visiting this page: https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/

Hope that helps! Let me know if that works for you!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you are having issues with your site. I will try to help you get this sorted.

Unfortunately, I am unable to view the videos. However, looking at your site I may know what you are describing.

I noticed the datepicker of the Events search bar is partially obscured by your site header. This is a common issue, as theme authors will use different z-indexes for fixed headers that doesn’t always work with our dropdown styles.

To fix this on your site, you can add this CSS snippet


.datepicker-dropdown { z-index: 1000!important; }


If this was not the issue you were talking about, can you please provide a screenshot and some more details?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with Eventbrite imports. I will try to help you get this sorted.

Can you tell me where you are seeing that message? This is generated by WordPress, and is usually something you see when trying to access an admin page that your user role doesn’t have permissions for.

Can you also tell me what role the user account you see this under has?

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional information. I can see now why that would happen. It’s looking for any event that whose start date is after the current date. Maybe instead of querying by _EventStartDate you could use _EventEndDate?

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi again,

Looking at the links you posted, I’m seeing venues, organizers, and categories that don’t appear to have any upcoming events associated with them. The pages do load, and display a notification saying there’s no events. I’m not sure what you mean about the 404 error. Where are you seeing these? Can you provide a screenshot?

For your second issue can you explain in more detail what you mean that “The majority of the venues and organizers are locked?”

Can you provide a screenshot of that as well? Are you referring to on the single event admin pages? I’m a little confused because you mentioned the Advanced Post Manager plugin, which is for sorting events on the page that displays all of the events in the admin. Is this question in regards to the APM functionality?

Thanks,
Sky

[Sky]

Hi again,

I guess if you don’t have a Google Maps API key, it wouldn’t be able to do it.

Can you show me a screenshot of where you are seeing this warning?

If you’re not using Google Maps on your site, I’m not sure it should be showing this to begin with. Do you have Google Maps disabled in Events > Settings > General > Map Settings?

Thanks,
Sky

[Sky]

Hi again,

Glad that fixed things for you!

Not sure what changed with this on our side, but that inline style is actually part of the javascript functionality, not something within the stylesheets.

Let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

I’m not aware of our plugins having done that. There are only featured images on our side for the event itself. Since all tickets on an event page belong to the same event, it wouldn’t make much sense to repeat the same image over for each ticket.

If you were seeing the WooCommerce product featured images, the view you remember may have been on a WooCommerce page? Or may have been something custom.

Thanks,
Sky

[Sky]

Hi Robert,

I’m glad that information was useful!

We have a free extension that adds all the attendee information to the WooCommerce order details.

https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Let me know if that’s what you are looking for.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’ll try to help you with this if I can.

Can you tell me what you have set in Events > Settings > Display > Events template? It looks like you are using your theme template and this is including that section in there.

You can try switching to the “Tribe Events Template” but this may require some CSS tweaking. You could also create a new template based on your theme’s default page template, and remove that section of code from it.

Hope that helps! Let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi Amanda,

Thanks for reaching out. I will try to help with your questions.

By default, there is no way to create filters for the attendee reports that get exported. You could probably customize this into things, but I think it would be much simpler to open the file in Excel or similar software and sort things as needed that way.

Tickets are emailed out to attendees. There is not a way to choose per attendee who gets an email. Again, it may be possible to create something custom for this, but it’s not there by default.

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

You will need to update to the latest versions of our plugins. The event Aggregator itself is not a plugin, but a cloud based service. However, the functionality to enable it is within the Events Calendar plugin.

Hope that helps!

Thanks,
Sky

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