[Sky]

Hi Hector,

Thanks for reaching out. I will try to help with your questions. Please note that we do not provide product support or help troubleshooting here in the pre-sales forum. For help with the Events Calendar Pro, please visit the WordPress.org forum.

From the first few issues you’ve described, I don’t think Events Calendar Pro is going to be the solution. We use best practices so that our plugins will be compatible with as many themes as possible out of the box, but it still may require some level of customization to fully work with your theme.

If your theme styles are affecting the way the calendar appears in a way that you don’t want, you would likely need at least basic knowledge of CSS to be able to adjust things. If you wanted to create custom templates or make any other changes that aren’t something we have settings for, you would also need to have knowledge of PHP and HTML.

The one thing that Events Calendar Pro will be able to help with is to add the calendar to your homepage. Pro comes with a shortcode option that lets you embed a calendar anywhere on your site.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Sorry to hear of your frustration. I looked into the ticket, and it seems that this issue was connected to a much larger underlying problem. They have moved the work to be done into some larger scale changes that need to happen over the longer term.

I know this is probably not the news you were wanting to hear. From the support side, we can only make sure that the developers are aware of the bugs we logged. You haven’t heard back because there is still nothing to report.

We will definitely let you know as soon as the fix for this has been released.

Thanks for your patience,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with Aggregator imports. I will try to help you get this sorted.

Can you please share with me the url that you are trying to import?

Also, you might check your settings in Events > Settings > Imports to make sure the date range you are importing covers the events you are expecting to see in the imports.

Thanks,
Sky

[Sky]

Hi there,

An issue with a cron would affect the scheduled imports. If you are having issues performing a one time import, then I would say it has nothing to do with a cron.

Can you explain in more detail what happens when it “fails” upon clicking the import button? I was able to successfully import events from the calendar link you provided without any issues. Are there any notifications displayed? If you inspect the page with your browser tools, are there errors in the console?

Also, can you please share your system information with me?

Thanks,
Sky

[Sky]

Hi again,

Looking at the example I linked to, I now see that this was meant for someone who was including the events into their main blog feed.

To clarify, you are saying that when using that code, past events no longer show up?

Thanks,
Sky

[Sky]

Hi there,

I’d be happy to help with your question.

It looks like this has been asked before. Here is the solution that someone else came up with:

https://pastebin.com/AhyMajCK

Can you try adding that to your functions.php file and see if it works for you? Some of the logic may need to be tweaked a bit, but I think this may be exactly what you need.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Looking at the code you provided, everything looks straight forward to me. If it is working without issue, you’re good to go.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

It is possible to create a custom ticket message using PHP, but this may not be feasible to do on a ticket by ticket basis.

If you are using WooCommerce for your ecommerce and payment functionality, there may be a way to do this from that side of things. However, I do not know of anything specific to recommend.

If you’d like to try this with PHP, let me know and I’ll track down an example snippet to get you started.

Thanks,
Sky

[Sky]

Hi again,

Great! Glad to hear that you were able to find a solution that works for you.

Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Great, let me know how that goes! Also note that we released updates for several of our plugins yesterday. Be sure to update the Events Calendar plugin before testing.

Thanks,
Sky

[Sky]

Hi again,

“I remember last year adding images to each ticket that just showed up as a little mini icon next to each ticket option on the event page.”

I’m not aware of a feature like this, within our plugins or within WooCommerce. Can you provide a screenshot of an example of what you mean?

The only images that can be associated with tickets on our side is for the ticket emails. The product image in WooCommerce will not show on any of the events pages in association with the ticket. This could surely be achieved with some customization, but is not possible out of the box.

Sorry I don’t have better news about this. Please let me know if you have any further questions.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

Unfortunately, your screencast link is showing “Page not found”.

However, just from you description, I think I know what you are requesting. There is actually already a navigation for previous/next month above the calendar, but it seems that your theme is hiding this on your site.

I’m not sure if they provide a way to enable this within the theme settings, but you can try this CSS snippet to show the navigation:


#tribe-events-content #tribe-events-header {
display: block!important;
margin-bottom: 0!important;
}


Hope that helps! Let me know if I misunderstood your question.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Using that setting, it will delete old occurrences within the timeframe, but will not delete the original or affect upcoming occurrences.

Hope that helps!

Thanks,
Sky

[Sky]

Hi Will,

Thanks for reaching out. I will try to help with your question.

There are a couple of ways you can add custom content above the calendar archive pages. The first would be to create a custom template for the view that you wish to modify. This is done by copying the template from the plugin to a folder within your child theme. This file will then be used instead, and you can add your content as needed. You can read more about this in our Themer’s Guide.

The other way you could add content is to add it via one of the action hooks that are present in the different templates where you want the content to appear. For example, all of the templates have the “tribe_events_before_template” just before the title and content. This can be done from your functions.php file and is a good option if you are wanting your modifications to show across more than one view.

Hope that helps! If you want to provide a screenshot showing exactly where you want the content to appear, and on which views (month, week, list, etc) I can provide more specific information about which hook or template to use.

Thanks,
Sky

[Sky]

Hi Hillary,

Thanks for reaching out. I will try to help with your question if I can. Please keep in mind that we are limited in scope for how much support we can provide for customizations.

Our plugins do not have a “year” view unfortunately. You could create a custom page template using tribe_get_events, and supply the start and end dates for a particular year, but this would not provide an interface for navigating between years.

Another option would be to add a category that corresponds with each year. You could then link to the category for each year. But again, this would not provide a streamlined interface for navigating.

In the search bar, you can click on the year in the datepicker and be shown a list of years. But clicking a specific year only shows the months for that year, requiring you to drill down to a specific month before showing a list of events.

Those are the default options. Unfortunately, it might take some custom development to implement. Maybe another user has solved a similar problem and will chime in with their solution?

Thanks,
Sky

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