Do featured images not display for ticket options anymore?

[Judith Wood]

I’ve manually added featured images in through Woocommerce for the different tickets tied to an event, but they’re not displaying like they used to? Is that option no longer available with the latest updates? Not sure what I’m doing wrong since I know it worked a year ago when I tried to do the same thing.

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

Where are you wanting to see the image for the ticket display? Within the ticket settings, you can select an image that will show with the tickets in the email. On the Event itself, you can select a featured image that will show on the single event page and within some views on the main calendar.

Any images added to the WooCommerce product associated with the ticket will only show within WooCommerce generated product pages.

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Judith Wood]

Hi there! Sorry for the slow reply — I was out of town. I remember last year adding images to each ticket that just showed up as a little mini icon next to each ticket option on the event page. After reading your reply, I realized that I did upload them through the Woocommerce settings because I didn’t know where else to do it. So, can you guide me to the correct place to do it since I can’t seem to remember how to get it to the left of each ticket item anymore, haha.

Thanks!

[Sky]

Hi again,

“I remember last year adding images to each ticket that just showed up as a little mini icon next to each ticket option on the event page.”

I’m not aware of a feature like this, within our plugins or within WooCommerce. Can you provide a screenshot of an example of what you mean?

The only images that can be associated with tickets on our side is for the ticket emails. The product image in WooCommerce will not show on any of the events pages in association with the ticket. This could surely be achieved with some customization, but is not possible out of the box.

Sorry I don’t have better news about this. Please let me know if you have any further questions.

Thanks,
Sky

[Judith Wood]

I don’t have a screenshot from what we did last year since someone ending up deleting it. But attached is a screenshot where I marked where I got icons to show up before. They were just small square images of the featured images.

Maybe they don’t have this feature anymore. I swear it was through this plugin that I did that, but I guess I can’t do it anymore.

[Sky]

Hi again,

I’m not aware of our plugins having done that. There are only featured images on our side for the event itself. Since all tickets on an event page belong to the same event, it wouldn’t make much sense to repeat the same image over for each ticket.

If you were seeing the WooCommerce product featured images, the view you remember may have been on a WooCommerce page? Or may have been something custom.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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