[Patricia]

Hey @starfiresports,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

Can you please Clear/Purge your site’s cache and let me know if the issue persists after that?

If the issue persists, I would suggest you to run a complete database search-replace to make sure that everything is loading via https://.

If you have access to your server and have WP-CLI installed, you can easily search-replace your database with the following command (don’t forget to backup your database first):

wp search-replace "http://www.starfiresports.com" "https://www.starfiresports.com" && wp search-replace "http://starfiresports.com" "https://starfiresports.com"

You can also use a plugin like SSL Insecure Content Fixer to clean up your WordPress website’s HTTPS insecure content and mixed content warnings.

I hope this helps!

Let me know if you need anything else in the mean time and I’ll be happy to assist.

Regards,

Patricia

[Patricia]

Hey Mitchell,

Thank your for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

I believe that in your specific case there’s a theme or plugin conflict generating this 500 internal server error.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

I would also suggest you to enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while recreating this 500 internal server error. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

If you have any other questions in the meantime, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Karen,

I’m very sorry about this issue you are experiencing. Let me help you troubleshoot that!

Could you please access your Dashboard and head over to Events > Settings > Licenses, delete your EA license key and press the “Save Changes” button in the end of that page?

After that, please disconnect your license here and then re-enter your license again via WP Dashboard.

Once you’ve completed these steps, please head over to Events > Help > Event Aggregator System Status and let me know if you see any warnings/messages there.

Thanks!

Patricia

[Patricia]

Hey Ivan,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with the troubleshooting.

Could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If none of these options helps to solve your problem, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to import some events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

[Patricia]

Hey Bart,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with the troubleshooting.

Could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If none of these options helps to solve your problem, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to import some events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hi Nicolette,

If you add the following code to your style.css file, you might be able to achieve what you want:

.x-breadcrumb-wrap .current {
    display: none;
}
.x-breadcrumbs:after {
    content: 'Event';
}

Please note that you might need to customize this code a little bit ( i.e. change the HTML class names to something more specific) if you see that it affects the breadcrumbs in your entire site.

I hope this helps you get started!

Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Doug,

If deactivating all plugins and changing your current active theme to Twenty Seventeen solved your problem, now it’s time to look for the culprit (identify exactly what plugin or theme is causing the issue): you can start by activating the plugins one by one while refreshing the Community Events Submission page: if you activate one specific plugin and you get the 500 internal server error immediately after that, that’s the conflicting plugin. If with all plugins are active you are still able to access the event submission form, the problem is most likely associated with your theme.

Once you identify what is causing the conflict, please let me know so I can run some tests from my end and verify if there’s something we can do to solve the conflict.

Also, once you’ve finished your tests and are ready to reply to this thread, I would suggest you to send us your system info as it might be helpful to further investigate your case.

Thanks.

Regards,

Patricia

[Patricia]

Hi Stephen!

You can use a Media Query to achieve what you want and only change the background color of previous/next links while in mobile view. Please remove the previous code and add the following in the end of your style.css file:

@media only screen and (max-width: 766px) {
.tribe-events-sub-nav li a {
background: #b32a2a !important;
}
}

PS: The above example changes the background color to red.

I hope this helps!

Let me know if you need anything else and I’ll be happy to assist.

Regards,

Patricia

[Patricia]

Hi Rainer,

Thanks for sharing your solution with us! I’m glad to know that clearing PHP’s Opcache helped to solve the conflict.

If you need anything else please let me know and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hi Steve!

Please accept our sincere apologies for the delayed response. I believe that by the end of the week we might have an update on this.

Since the number of threads in our forums increased significantly in the last few weeks, we didn’t have the time to review customization requests yet.

Thank you for your understanding and let us know if you need anything else in the mean time!

Regards,

Patricia

[Patricia]

Hey Stephen,

Thank you for reaching out to us! You can change the background color of the Previous – Next events by adding this code to your style.css file:

.tribe-events-sub-nav li a {
    background: #b32a2a !important;
}

In this example the background color will be changed to red.

I hope this helps! Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

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