There may be a problem with the EA Server

[karen]

I noticed that I only have access to the CSV option for Adding NEW which indicates that my license is not recognized. So I went to import existing ones and got the error that there may be a problem with the EA Server. What’s up?

[Patricia]

Hey Karen,

I’m very sorry about this issue you are experiencing. Let me help you troubleshoot that!

Could you please access your Dashboard and head over to Events > Settings > Licenses, delete your EA license key and press the “Save Changes” button in the end of that page?

After that, please disconnect your license here and then re-enter your license again via WP Dashboard.

Once you’ve completed these steps, please head over to Events > Help > Event Aggregator System Status and let me know if you see any warnings/messages there.

Thanks!

Patricia

[karen]

Perfect! Thank you.
Karen

[Patricia]

Hi Karen,

You are welcome! Let me know if you need anything else and have a great day!

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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