[Patricia]

Hey Ilse,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this!

Can you please access your Dashboard and head over to Events → Settings → Display and make sure that the Month view is enabled and the default view also set to Month?

If you want to change the default view to something else, that’s ok, but you have to make sure that the option you chose is also enabled.

If you set a default calendar view that is disabled, it will return a 404 error and I believe that’s the cause of the issue you are experiencing.

I’ve just set your previous reply as private as requested, but we can’t set your initial post as private, we can only edit and remove the URLs for you if you wish.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Cheers,

Patricia

[Patricia]

Hey Sharon,

Thank you for reaching out to us!

I’ve just accessed your website and could reproduce the issue you are experiencing: there are outdated events at the beginning of your homepage while accessing it with smaller screen sizes.

As I can see from here you are running WPTouch Pro to generate your site’s mobile version. Could you please make sure that you have caching correctly setup for this plugin?

After that, please purge your site and browser cache and let me know if it helps you to solve the problem.

Thanks!

Patricia

[Patricia]

Hey Torin,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems to create new venues! Let me help you to solve this.

Can you please make sure that both Events Calendar PRO (v.4.4.18) and The Events Calendar (v.4.6.1) are up-to-date?

If the issue persists after the upgrade, could you please let me know how are you trying to create this new venue? Is it via “Events > Add New” or via “Events > Venues > Add New”? Please note that while creating new venues using the first option (new event + new venue), there’s no “save button” in this page: the venue will be created along with your event as soon as it is published.

I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Please access the event (and/or venue) submission page (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there.

Thanks!

Patricia

[Patricia]

Hey Vladmir,

Thank you for reaching out to us!

We unfortunately are aware of this issue which was introduced by a conflict with the latest WooCommerce 3.2 update. Our dev team has already found a fix for it and will be available in our next maintenance release during this week.

I will set this thread’s status to “Pending fix” and link it to our internal bug report so we can let you know once the fix is released.

In the meantime, Benjamin is correct: the only workaround available is downgrading WooCommerce to the previous version 3.1.2.

I apologize for this issue and appreciate your understanding and patience.

If you have any other questions in the meantime, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Tanja,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this.

When I open your calendar in photo view and try to select some events via Filter Bar, I see two JavaScript errors: the first one associated with Events Calendar PRO and the second one associated with one of your active plugins, wp-ajax-query-shortcode.

Since I can’t reproduce this error in my own WordPress install with all Modern Tribe plugins enabled and up-to-date, I believe this problem is caused by a conflict.

Can you please make sure that all of your plugins are up to date? After that, please temporarily disable the wp-ajax-query-shortcode plugin and let me know if it helps you to solve the conflict.

Thanks!

Patricia

[Patricia]

Hey Chris,

Thank you for reaching out to us!

The Other URL option only allows you to import Events that are published on another website using The Events Calendar: that’s the reason why your imports are failing for CSV URLs.

We already have a Feature Request to import CSV files from any URL here:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/31789591-ability-to-perform-a-csv-import-from-any-url

I would recommend adding your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

In the meantime, here’s a tip that might come in handy while this functionality does not exist natively:

We’ve heard of some users having success with WP All Import (or similar plugins). These links may be helpful if you want to try going this route:

– http://www.wpallimport.com/tour/scheduled-imports/
– http://www.wpallimport.com/documentation/custom-fields/theme-plugin-fields/

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hey Paula,

Thank you for reaching out to us!

I’ve just accessed this event you shared the link with us and it seems to be working as expected now: I don’t see any errors in the console.

Could you please let me know if everything is working as expected for you as well?

If the issue persists, we will be glad to further investigate your case.

Best Regards,

Patricia

[Patricia]

Hi Denise,

Oh no! I’m sorry to hear that you are having this problem with Google Maps API. This specific issue affects sites that reached their Google Maps API usage limit.

Can you please make sure that you have a Google Map API key enabled in your site?

If your API key is already in place and the issue persists, can you please let us know if your site is hosted in a shared server? I’m asking this because a given web server IP address can only make 20k requests/day and if you are in a shared server this limit is easily reached.

If you have only a few venues and your site is hosted in a shared server, this is probably the cause of the issue you are experiencing.

Let me know your answers to these questions and I’ll be glad to help you with the next steps!

Best Regards,

Patricia

[Patricia]

Hi Albert,

I’m sorry to hear that you are still having this problem!

This sounds like a plugin or theme conflict, specially because I can’t reproduce the issue in my own website with all Modern Tribe plugins installed and up-to-date.

I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that: don’t forget to backup your database before changing anything.

Let me know your test results and if the issue persists even after the Conflicts Test, please share your system info with us and send me a copy of your database via private reply and I’ll be happy to further investigate from here.

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hey Vincent,

Thank you for reaching out to us!

To change your calendar width, please add the following code in your theme’s style.css file:

table.tribe-mini-calendar {
    max-width: 80% !important;
}

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Kevin,

I’m glad to hear that our patch helped you to fix the problem with the currency symbol!

Regarding the problem with tribe_events_event_schedule_details, I’ve ran some tests and couldn’t reproduce the issue you are experiencing from here: this function is working as expected and returning the details of the start/end date/time.

If you send me your code I can take a look and further investigate your case.

Thanks!

Patricia

[Patricia]

Hi Adrian,

You are welcome! Glad to hear that everything is working as expected now ?

Let me know if you need anything else and have a great day!

Cheers,

Patricia

[Patricia]

Hi Graham,

You are welcome! Glad to hear that everything is working as expected now ?

Let me know if you need anything else and have a great day!

Cheers,

Patricia

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