There is no ability to create a new location for my events

[Torin]

There is no ability to create a new location for my events. If I type in a new location there is no create button and it won’t save. I do not want to have to return the website to “factory” settings for something so simple. Please can you help me resolve this issue. Thank you.

[Patricia]

Hey Torin,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems to create new venues! Let me help you to solve this.

Can you please make sure that both Events Calendar PRO (v.4.4.18) and The Events Calendar (v.4.6.1) are up-to-date?

If the issue persists after the upgrade, could you please let me know how are you trying to create this new venue? Is it via “Events > Add New” or via “Events > Venues > Add New”? Please note that while creating new venues using the first option (new event + new venue), there’s no “save button” in this page: the venue will be created along with your event as soon as it is published.

I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Please access the event (and/or venue) submission page (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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