[Patricia]

Hi Erik,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hey Tennille,

Thank you for reaching out to us!

The feature to import events from a CSV file is part of The Events Calendar and the PRO version allows you to add custom Additional Fields: Each field you add will appear in the CSV Importer as an available field to be imported. The name of the field will be the Label you typed in when you added it.

For more information on using custom fields with your CSV files, please check out the following section of our CSV documentation:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#additional-fields

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Eoghan,

Thank you for reaching out to us!

We have other customers who reported that this conflict was solved with the release of Enfold version 4.2.4. Apparently this bug was affecting not only our plugins but all custom post types:

https://kriesi.at/documentation/enfold/enfold-changelog/

Please backup your database, run the update and let us know if everything works as expected after that!

Cheers,

Patricia

[Patricia]

Hey Sean,

Thank you for reaching out to us!

You can add the following snippet in your theme’s functions.php file (without the php opening tag) to achieve what you want:

https://gist.github.com/nefeline/5fb3654ef0baa4b10f24920ba8c924fd

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Erik,

Thank you for reaching out to us!

Could you please try to run your imports again? We released a hotfix yesterday to address a problem that is possibly related to this one you just described.

If you are still having problems to import your events please let me know and I’ll be happy to help you with the next steps!

Best Regards,

Patricia

[Patricia]

Hey Jim,

Thank you for reaching out to us!

Could you please try to run your imports again? We released a hotfix yesterday to address this daily import limit error.

Regarding Facebook: A number of new restrictions were applied to Facebook’s Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. Our team is actively working to restore the features that were directly affected by this change and you can check the progress on this page:

https://theeventscalendar.com/event-aggregator-status/

You will find more information about this subject in the following link:

https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Right now, there needs to be a relationship between the account used to import the events and the events themselves (ie, the events must have been created using the same account).

Unfortunately we cannot guarantee if/when Facebook will update their Events API to normalize the imports, but we are in contact with them and hoping to have everything working as expected soon.

Let me know if you have any other questions in the meantime!

Best Regards,

Patricia

[Patricia]

Hi Jeff,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hey Jared,

Thank you for reaching out to us!

Could you please try to run your import again? We released a hotfix earlier today to address a problem that is possibly related to this one you just described.

If you are still having problems to import your events please let me know and I’ll be happy to help you with the next steps!

Best Regards,

Patricia

[Patricia]

Hey Jeff,

Thank you for reaching out to us!

Could you please try to run your import again? We released a hotfix earlier today to address a problem that is possibly related to this one you just described.

If you are still having problems to import your events please let me know and I’ll be happy to help you with the next steps!

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hey Noah,

Thank you for reaching out to us!

A number of new restrictions were applied to Facebook’s Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. Our team is actively working to restore the features that were directly affected by this change and you can check the progress on this page:

https://theeventscalendar.com/event-aggregator-status/

You will find more information about this subject in the following link:

https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Right now, there needs to be a relationship between the account used to import the events and the events themselves (ie, the events must have been created using the same account).

Unfortunately we cannot guarantee if/when Facebook will update their Events API to normalize the imports, but we are in contact with them and hoping to have everything working as expected soon.

Let me know if you have any other questions in the meantime!

Best Regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hi there,

I’m glad to hear that everything is working as expected now!

We rely on our community to update translation files. You can propose a new translation by following the steps detailed in the following article:

https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

You are welcome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

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