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Hey Finis,
Thank you for reaching out to us!
I’m really sorry to hear about this issue. I’ve looked into your problem and can confirm that it’s a bug. You’re the first person to report this, so thank you!
I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hey Elaine,
Thank you for reaching out to us!
Could you please confirm that both The Events Calendar and Events Calendar PRO are up to date? You can download the latest version here.
After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.
Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.
Cheers,
Patricia
Hi Greg,
Thank you for reaching out to us!
We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.
If you have a license for Filter Bar, you can log into your account and get assistance through our HelpDesk. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.
Thanks for understanding and good luck resolving your issue. Have a good day!
Best regards,
Patricia
Hey Jérôme,
Thank you for reaching out to us!
I’m really sorry to hear about these issues you’ve been experiencing. They are happening due to a number of new restrictions that were applied to Facebook’s Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. We sent an email to all of our customers a couple of weeks ago informing about this restriction.
Unfortunately we cannot guarantee if/when Facebook will update their Events API to normalize the imports, but we are in contact with them and hoping to have everything working as expected soon. We are maintaining a status page to inform our customers about any updates regarding this subject:
https://theeventscalendar.com/event-aggregator-status/
You will find more information about this in the following link:
https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/
Let me know if you have any other questions in the meantime and I’ll be happy to assist!
Best Regards,
Patricia
Hi Joanna!
Did you send us an email at support (at) theeventscalendar (dot) com and didn’t receive a reply?
For some reason I’m not seeing this email/reply you mentioned here. Could you please confirm that you want a refund for Event Aggregator?
Thanks!
Patricia
Hi Donna,
I’m glad to hear that you’ve found the cause of the conflict! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi Tennille!
I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
Answering to your question, it is possible to achieve what you want by following these steps:
1- Create the necessary custom fields: Please access your Dashboard and head over to Events > Settings > Additional Fields and create the custom fields you want (screenshot here);
2- Head over to Events > Import > CSV File and import your events. Don’t forget to set the column name (replace the default “Do Not Import” value with the corresponding Custom Field name. Screenshot here);
3- Now you can import events with all necessary custom fields in place! Here’s an example on how the custom fields will be displayed in the front end of your site.I hope this helps! Let me know if you have any other questions and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Sean,
You are welcome ! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi Sean!
I believe this question is related to the same subject we are already discussing in the following thread:
If you have any problems with the import process please let me know and I’ll be happy to help you with the next steps!
Cheers,
Patricia
Hey Sean,
Thank you for reaching out to us!
Event Aggregator has the “Other URL” option which allows you to import Events that are published on another website using The Events Calendar version 4.5 or newer.
You will find more information about this option in the following article:
I hope this helps! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Joanna,
Thank you for reaching out to us!
You are not able to preview and import events from Facebook due to a number of new restrictions that were applied to Facebook’s Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. Our team is actively working to restore the features that were directly affected by this change and you can check the progress on this page:
https://theeventscalendar.com/event-aggregator-status/
You will find more information about this subject in the following link:
https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/
Right now, there needs to be a relationship between the account used to import the events and the events themselves (ie, the events must have been created using the same account).
Unfortunately we cannot guarantee if/when Facebook will update their Events API to normalize the imports, but we are in contact with them and hoping to have everything working as expected soon.
If you are able to import some of these FB events (i.e. you were the one who created them) and still need help with the venues, please let me know and we’ll send you more information about this!
Let me know if you have any other questions in the meantime.
Best Regards,
Patricia
