Ticket Amount

[dlakes15]

When signing up for an event, if the customer changes the desired amount of tickets using the arrow, it goes from 0 to 2, it skips 1.

[Patricia]

Hey Donna,

Thank you for reaching out to us!

It looks like there’s a plugin or theme conflict causing this problem, specially because I’m not able to reproduce this error in my own local WordPress install.

To get started, please open up your browser’s console and verify if there are any relevant javaScript errors in there.

If you find an error, I would recommend you to run a Conflicts Test. You can start the test by temporarily changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Let me know if you have any other questions in the meantime!

Thanks,

Patricia

[dlakes15]

Thank you, my issue was associated with the theme we are using.

[Patricia]

Hi Donna,

I’m glad to hear that you’ve found the cause of the conflict! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts