Import failed for an unknown reason

[Jared Shih]

Hi Barry!

We are using the new 1000 import license on some sites, but it seems that there might be a problem with the license? Everytime we update on a site with license it says that the import failed for an unknown reason and to contact support. I have the log below.

“2018-04-24 02:35:15″,”Record 6618 is failed: deleting its queue information”,debug,Queue_Cleaner
“2018-04-24 02:33:16″,”No Records over retention limit, skipped pruning expired”,debug,”EA Cron”
“2018-04-24 02:33:16″,”No Records Pending, skipped Fetching from service”,debug,”EA Cron”
“2018-04-24 02:33:16″,”Filtering records happening after 2018-04-23 22:00:00″,debug,”EA Records”
“2018-04-24 02:33:16″,”Could not create Queue on Service”,debug,”EA Cron”
“2018-04-24 02:33:16″,”Queueing import on EA Service for 6618″,debug,”EA Cron”
“2018-04-24 02:33:16″,”Record (6618) was created as a child”,debug,”EA Cron”
“2018-04-24 02:33:16″,”Creating child record 6618″,debug,”EA Cron”
“2018-04-24 02:33:15″,”Filtering records happening after 2018-04-23 22:00:00″,debug,”EA Records”
“2018-04-24 02:20:13″,”Record 6617 is failed: deleting its queue information”,debug,Queue_Cleaner
“2018-04-24 02:17:16″,”No Records over retention limit, skipped pruning expired”,debug,”EA Cron”
“2018-04-24 02:17:16″,”No Records Pending, skipped Fetching from service”,debug,”EA Cron”
“2018-04-24 02:17:16″,”Filtering records happening after 2018-04-23 22:00:00″,debug,”EA Records”
“2018-04-24 02:17:16″,”Could not create Queue on Service”,debug,”EA Cron”
“2018-04-24 02:17:16″,”Queueing import on EA Service for 6617″,debug,”EA Cron”
“2018-04-24 02:17:16″,”Record (6617) was created as a child”,debug,”EA Cron”
“2018-04-24 02:17:16″,”Creating child record 6617″,debug,”EA Cron”
“2018-04-24 02:17:15″,”Filtering records happening after 2018-04-23 22:00:00″,debug,”EA Records”
“2018-04-24 01:47:16″,”No Records over retention limit, skipped pruning expired”,debug,”EA Cron”
“2018-04-24 01:47:16″,”No Records Pending, skipped Fetching from service”,debug,”EA Cron”
“2018-04-24 01:47:16″,”Filtering records happening after 2018-04-23 21:00:00″,debug,”EA Records”
“2018-04-24 01:47:16″,”Could not create Queue on Service”,debug,”EA Cron”
“2018-04-24 01:47:16″,”Queueing import on EA Service for 6615″,debug,”EA Cron”
“2018-04-24 01:47:16″,”Record (6615) was created as a child”,debug,”EA Cron”
“2018-04-24 01:47:16″,”Creating child record 6615″,debug,”EA Cron”
“2018-04-24 01:47:15″,”Filtering records happening after 2018-04-23 21:00:00″,debug,”EA Records”
“2018-04-24 01:33:17″,”No Records over retention limit, skipped pruning expired”,debug,”EA Cron”
“2018-04-24 01:33:17″,”No Records Pending, skipped Fetching from service”,debug,”EA Cron”
“2018-04-24 01:33:17″,”Filtering records happening after 2018-04-23 21:00:00″,debug,”EA Records”
“2018-04-24 01:33:17″,”Could not create Queue on Service”,debug,”EA Cron”
“2018-04-24 01:33:17″,”Queueing import on EA Service for 6614″,debug,”EA Cron”
“2018-04-24 01:33:16″,”Record (6614) was created as a child”,debug,”EA Cron”
“2018-04-24 01:33:16″,”Creating child record 6614″,debug,”EA Cron”
“2018-04-24 01:33:15″,”Filtering records happening after 2018-04-23 21:00:00″,debug,”EA Records”
“2018-04-24 01:20:14″,”Record 6613 is failed: deleting its queue information”,debug,Queue_Cleaner
“2018-04-24 00:19:52″,”Record 6609 is failed: deleting its queue information”,debug,Queue_Cleaner

Please assist.

Thanks

[Jared Shih]

Hi Just following up with this. We have a bunch of sites that can’t do imports. This is really causing issues for our clients and we hope we can resolve this shortly. If it means purchasing multiple licenses we are willing to do so, but we can’t commit unless we know this is going to work.

Thank you!

[Patricia]

Hey Jared,

Thank you for reaching out to us!

Could you please try to run your import again? We released a hotfix earlier today to address a problem that is possibly related to this one you just described.

If you are still having problems to import your events please let me know and I’ll be happy to help you with the next steps!

Best Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts