[Patricia]

Hi Nicky,

Thanks! I was able to access your database now. We found out that the start and end dates for your events contain only the date info, whereas we expect date and time. To solve this problem you’ll have to access your Database via PHPMyAdmin (or server) and run the following SQL query:

UPDATE wp_postmeta
SET meta_value = CONCAT( meta_value, ' 12:00:00' )
WHERE meta_key IN (
'_EventStartDateUTC',
'_EventStartDate',
'_EventEndDateUTC',
'_EventEndDate'
)
AND LENGTH( meta_value ) = 10;

We were not able to reproduce this issue in our own database/WordPress install so just to help us to identify if this is a bug or not, could you please let us know if you recently migrated your events from one site to another? Or maybe you imported these events from an external source?

Thanks! Please let us know if our proposed SQL query helped you to solve the issue! Also, if you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey April,

Thank you for reaching out to us!

Could you please replace tribe_get_events_title() with the_title_attribute() and let me know if it helps you to solve the problem?

Thanks,

Patricia

[Patricia]

Lyndon,

Thank you for reaching out to us! Could you please let us know how you are setting up this recurring event?

Here’s an example how you can achieve what you want without problems.

! hope this helps! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Dayana,

Thank you for reaching out to us! I’m sorry to hear that you are having problems with Events Tickets. Let me help you to solve this!

To get started, could you please update Event Tickets Plus to latest version (4.6.1.1) and let me know how it goes? As I can see from your system info you are running version 4.5.6 right now. Make sure that the free version of Event Tickets is up-to-date as well.

If the issue persists after the plugin update, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your page with a RSVP form. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

Thanks!

Patricia

[Patricia]

Hey Becky,

Thank you for reaching out to us! I’m really sorry to hear that you are having problems with your calendar. Let me help you to solve this!

To get started, could you please share your system info with us?

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG and send us any messages you see while trying to save your recurring events? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

In the meantime, I would recommend you to check your server’s PHP memory limit and ask your hosting provider if it is possible to increase it.

Thanks!

Patricia

[Patricia]

Hey Charles,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems to run your scheduled imports! Let me help you to solve this.

To get started, could you please access your Dashboard, head over to Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there? Is WP Cron enabled?

Thanks!

Patircia

[Patricia]

Hi David,

Thank you for reaching out to us! I’m sorry to hear that you are having problems to import your events! Let me help you to solve this.

To get started, could you please access your Dashboard, head over to Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Also, could you please share your Google Calendar URL so we can take a look/run some tests from here?

Thanks!

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us! I’m sorry to hear that you are having problems to renew your license!

I’ve just ran some tests and this is not an issue that I can reproduce from here: I can check the “I agree to the terms and conditions” box.

Could you please try to renew your license again and let me know how it goes? If the issue persists I’ll be glad to help you with the next steps!

Cheers,

Patricia

[Patricia]

Hi Shaun,

Thanks for sharing your log with us! You have a PHP Fatal error that is probably the cause of the issue you are experiencing:

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 49152 bytes) in /home/thorntonandlowe/public_html/wp-content/themes/ark/framework/core/class.ffThemeOptionsHolder.php on line 136

To get started, I would recommend you to check what’s the PHP memory limit in your previous server and make sure that your new server has the same value.

Thanks!

Patricia

[Patricia]

Hi Adam,

There’s no need to change the .css files as your customization is only modifying one line of tribe-events.js. The basic steps you have to follow are:

1- Dequeue tribe-events.min.js (this step is complete);
2- Copy the content from tribe-events.js to another file in your custom plugin or in your theme, make the necessary changes, save and create the minified version of your custom code;
3- Register and enqueue your new script by using wp_register_script and wp_enqueue_script.

Please note that the tribe-script.js you dequeued has some dependencies, so I would recommend you to take a look at the-events-calendar/src/Tribe/Asset/Calendar_Script.php to see how it’s enqueued so you can follow the same general guidelines.

If you think that this customization is more complex than expected, I would recommend you to hire a developer to help you with the code!

Cheers,

Patricia

[Patricia]

Hi there,

Now I can see the issue, I’m sorry I didn’t realize this before! One of our users reported the same problem: If you click on “December” link, it changes the calendar view to December and also add a filter to display only the events with “keyword” in their content. In that case, they found out that the cause of the issue was a theme conflict.

To get started, I would recommend you to run a conflicts test as well. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Thanks!

Patricia

[Patricia]

Hi Richard,

No problem at all! It’s good that you reported the error 🙂

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hi there,

Thank you for reaching out to us!

Could you please specify what is the issue you are experiencing in your homepage while using the Events Calendar PRO’s Events List widget?

The only difference between them is that there are a few more options available in Events Calendar PRO:

Events List widget in ECP
Events List widget in The Events Calendar

Please make sure that you disabled the default settings like City, State, etc. to have an identical Events List widget in your homepage.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Author]

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